Matt

Technical Support Specialist
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience

Technical Support Specialist

MatterHackers, Inc.
2024.05-Current(a year)
(1 year 2 months) - Coaching / Troubleshooting technical issues for CNC machines, 3D Printers (FDM and SLA), laser cutters/engravers, milling machines, etc. - Leading training sessions, assisting with repairs and on-site visits, etc. - For more complex issues you’ll route emails or phone calls to the correct department - Assisting with customer and vendor returns / RMAs - Assisting with Help Desk Ticket Distribution - Assisting with projects in Microsoft Word and Excel - Coordinating with shipping department for order adjustments - Communicating with vendors

Co-Founder

Mission Valley Urban Farm
2020.01-2025.05(5 years)
(5 years 5 months) Creating and managing digital and print media. Writing Sales Copy. WordPress Development. Marketing Strategy

Pool Manager

HIGHLANDS SWIM CLUB
2022.06-2023.07(a year)
(1 year 2 months) Recruit and hire staff. Communicate with lifeguards. Create schedules and resolve staffing conflicts. Manage time cards, coordinate maintenance, work with the board to establish policy and procedures. Resolve conflicts with members and between employees. Schedule parties and coordinate coverage.

Recreation Therapist

Santa Clara Valley Medical Center
2022.02-2022.06(5 months)
Assessing, planning, implementing patients with individualized centered care. Complying with all hospital procedures and policies. Reporting at conferences, scheduling treatments, managing equipment, running group therapy and outings. Advocating for Patients and families.

Bike House Attendant

Bay Area Outreach and Recreation Program (BORP)
2019.03-2020.09(2 years)
(1 year 7 months) Educate and coach clients about adaptive cycling. Managed, maintained and repaired equipment. Worked with a diverse population. Communicated policies and procedures to clients.

Biofeedback Lab Consultant

San Jose State University
2018.02-2018.06(5 months)
Assist and monitor clients during biofeedback sessions. Educate and coach clients through the session. Manage equipment related to biofeedback. Coordinate with other lab consultants

Norcal SCI Intern/Peer Mentor

Norcal SCI
2015.02-2017.02(2 years)
(2 years 1 month) Educated and Mentored members of the spinal cord injury survivor community to help them achieve their goals. Attended and advocated for the community at a wide variety of events. Assisted in developing a new annual fundraising event. Managed and curated content for social media platforms. Santa Clara

River Guide

Redwoods and Rivers Rafting
2014.06-2014.09(4 months)
Guided clients down class 3 rapids, managed equipment, gave safety talks.

Head Lifeguard

HIGHLANDS SWIM CLUB
2009.01-2013.01(4 years)
(4 years 1 month) Managed the Facility and Guests. Taught Swim Lessons.

Educational experience

CourseCareers

Digital Communication and Media/multimedia
2023.06-2023.10(5 months)

San Jose State University

Therapeutic Recreation/Recreational Therapy
2018.01-2022.06(4 years)
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