Matt

Technical Support Specialist
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience

  • Technical Support Specialist

    MatterHackers, Inc.
    2024.05-Current(a year)
    (1 year 2 months) - Coaching / Troubleshooting technical issues for CNC machines, 3D Printers (FDM and SLA), laser cutters/engravers, milling machines, etc. - Leading training sessions, assisting with repairs and on-site visits, etc. - For more complex issues you’ll route emails or phone calls to the correct department - Assisting with customer and vendor returns / RMAs - Assisting with Help Desk Ticket Distribution - Assisting with projects in Microsoft Word and Excel - Coordinating with shipping department for order adjustments - Communicating with vendors
  • Co-Founder

    Mission Valley Urban Farm
    2020.01-2025.05(5 years)
    (5 years 5 months) Creating and managing digital and print media. Writing Sales Copy. WordPress Development. Marketing Strategy
  • Pool Manager

    HIGHLANDS SWIM CLUB
    2022.06-2023.07(a year)
    (1 year 2 months) Recruit and hire staff. Communicate with lifeguards. Create schedules and resolve staffing conflicts. Manage time cards, coordinate maintenance, work with the board to establish policy and procedures. Resolve conflicts with members and between employees. Schedule parties and coordinate coverage.
  • Recreation Therapist

    Santa Clara Valley Medical Center
    2022.02-2022.06(5 months)
    Assessing, planning, implementing patients with individualized centered care. Complying with all hospital procedures and policies. Reporting at conferences, scheduling treatments, managing equipment, running group therapy and outings. Advocating for Patients and families.
  • Bike House Attendant

    Bay Area Outreach and Recreation Program (BORP)
    2019.03-2020.09(2 years)
    (1 year 7 months) Educate and coach clients about adaptive cycling. Managed, maintained and repaired equipment. Worked with a diverse population. Communicated policies and procedures to clients.
  • Biofeedback Lab Consultant

    San Jose State University
    2018.02-2018.06(5 months)
    Assist and monitor clients during biofeedback sessions. Educate and coach clients through the session. Manage equipment related to biofeedback. Coordinate with other lab consultants
  • Norcal SCI Intern/Peer Mentor

    Norcal SCI
    2015.02-2017.02(2 years)
    (2 years 1 month) Educated and Mentored members of the spinal cord injury survivor community to help them achieve their goals. Attended and advocated for the community at a wide variety of events. Assisted in developing a new annual fundraising event. Managed and curated content for social media platforms. Santa Clara
  • River Guide

    Redwoods and Rivers Rafting
    2014.06-2014.09(4 months)
    Guided clients down class 3 rapids, managed equipment, gave safety talks.
  • Head Lifeguard

    HIGHLANDS SWIM CLUB
    2009.01-2013.01(4 years)
    (4 years 1 month) Managed the Facility and Guests. Taught Swim Lessons.

Educational experience

  • CourseCareers

    Digital Communication and Media/multimedia
    2023.06-2023.10(5 months)
  • San Jose State University

    Therapeutic Recreation/Recreational Therapy
    2018.01-2022.06(4 years)
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