Matt
Technical Support Specialist
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience
Technical Support Specialist
MatterHackers, Inc.2024.05-Current(a year)(1 year 2 months) - Coaching / Troubleshooting technical issues for CNC machines, 3D Printers (FDM and SLA), laser cutters/engravers, milling machines, etc. - Leading training sessions, assisting with repairs and on-site visits, etc. - For more complex issues you’ll route emails or phone calls to the correct department - Assisting with customer and vendor returns / RMAs - Assisting with Help Desk Ticket Distribution - Assisting with projects in Microsoft Word and Excel - Coordinating with shipping department for order adjustments - Communicating with vendorsCo-Founder
Mission Valley Urban Farm2020.01-2025.05(5 years)(5 years 5 months) Creating and managing digital and print media. Writing Sales Copy. WordPress Development. Marketing StrategyPool Manager
HIGHLANDS SWIM CLUB2022.06-2023.07(a year)(1 year 2 months) Recruit and hire staff. Communicate with lifeguards. Create schedules and resolve staffing conflicts. Manage time cards, coordinate maintenance, work with the board to establish policy and procedures. Resolve conflicts with members and between employees. Schedule parties and coordinate coverage.Recreation Therapist
Santa Clara Valley Medical Center2022.02-2022.06(5 months)Assessing, planning, implementing patients with individualized centered care. Complying with all hospital procedures and policies. Reporting at conferences, scheduling treatments, managing equipment, running group therapy and outings. Advocating for Patients and families.Bike House Attendant
Bay Area Outreach and Recreation Program (BORP)2019.03-2020.09(2 years)(1 year 7 months) Educate and coach clients about adaptive cycling. Managed, maintained and repaired equipment. Worked with a diverse population. Communicated policies and procedures to clients.Biofeedback Lab Consultant
San Jose State University2018.02-2018.06(5 months)Assist and monitor clients during biofeedback sessions. Educate and coach clients through the session. Manage equipment related to biofeedback. Coordinate with other lab consultantsNorcal SCI Intern/Peer Mentor
Norcal SCI2015.02-2017.02(2 years)(2 years 1 month) Educated and Mentored members of the spinal cord injury survivor community to help them achieve their goals. Attended and advocated for the community at a wide variety of events. Assisted in developing a new annual fundraising event. Managed and curated content for social media platforms. Santa ClaraRiver Guide
Redwoods and Rivers Rafting2014.06-2014.09(4 months)Guided clients down class 3 rapids, managed equipment, gave safety talks.Head Lifeguard
HIGHLANDS SWIM CLUB2009.01-2013.01(4 years)(4 years 1 month) Managed the Facility and Guests. Taught Swim Lessons.
Educational experience
CourseCareers
Digital Communication and Media/multimedia2023.06-2023.10(5 months)San Jose State University
Therapeutic Recreation/Recreational Therapy2018.01-2022.06(4 years)
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