Work experience

• Sales Manager

  Flawless UK Vape Distribution LTD

  2023.10-Current

  (2 years)

  3 years 1 month (1 year 8 months)
• Wholesale Sales

  JUUL Labs

  2022.05-2023.10

  (2 years)

  (1 year 6 months)
• European Client Service Manager - American Express

  Service Innovation Group UK

  2016.10-2018.03

  (2 years)

  3 years 3 months (1 year 6 months) Designed effective account management standards to improve customer service delivery processes and expand client base. Devised product launch planning initiatives as well as joint planning with the client to ensure all activities were successful. Directed brand awareness and compliance POS tactical team that were responsible for tens of thousands of merchants and over 150 staff members across UK, Spain, Italy, Germany, France, and Netherlands. Planned and streamlined employee recruitment and training processes across Europe to meet diverse staffing needs of company. Built and administered efficient tool for daily weekly, monthly and end of campaign reporting to ensure provision of deliverables within predefined time, quality, and budget constraints. Key Achievements: Surpassed annual revenue target by over 200% through inclusive account management, product marketing / branding, and sales process optimisation. Revitalised strategic marketing campaigns by analysing campaigns effectiveness on a regular basis and identifying areas of improvement.
• Nespresso Regional Ambassador Manager

  iD Experiential

  2014.03-2015.01

  (a year)

  Directed over 30 brand ambassadors on effective promotional techniques for Nespresso product range in key retailers across country. Sourced and captured revenue-generating business opportunities to infiltrate into new market segments. Maintained strict adherence to health and safety guidelines at all times. Key Achievements: Designed effective employee recruitment and training programmes to embed culture of performance excellence across company and address performance gaps. Increased effectiveness of marketing campaigns to enhance brand recognition and influence consumers to buy company products. Managed live events and experiential events across the UK.
• Promoter Team Manager - Samsung (Redundancy)

  Blue Square...

  2013.07-2014.03

  (9 months)

  1 year 9 months Mentored and coached team members across multi-site locations, evaluated team performance, assessed training needs, and conducted training sessions to improve productivity. Implemented interactive client dealing and communication techniques to build positive rapport with clients and improve client experience. Presented comprehensive sales reports to support management in introduction of process improvement initiatives. Administered all aspects of marketing finance, including budgeting, invoicing, forecasting and competitor analysis. Key Achievements: Achieved and exceeded desired sales targets within highly competitive market by initiating incentive schemes and developing best-in-class selling methods. Led 30+ brand ambassadors representing variety of Samsung products, including IT, digital imaging, tablets, and mobile phones across multiple different retailers. Managed a territory with over 50 retail locations comprising of multiple retailers, including John Lewis, Carphone Warehouse, EE, O2, Phones4U, and Vodafone.
• Sales Development Executive

  REL Field Marketing

  2012.01-2012.07

  (7 months)

  • I was responsible for the territory management of 228 stores Worked with independent retailers Analysed publication sales data Distributed POS materials and set incentives to drive activity Delivered year target for 3% sales uplift by achieving 2.8% 6-month period