Martha
San Francisco Bay AreaNationality United States
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Work experience
Route Check-In Coordinator
Cintas2020.06-Current(5 years)Customer Service Representative
Cintas2019.10-Current(6 years)Customer Service Representative
Cintas2019.10-Current(6 years)Administrative Assistant
Cintas2019.10-Current(6 years)Customer Service Specialist
Verizon2005.05-Current(20 years)- Delivers a high level of customer service to our retail store guests, while providing them with a variety of technology solutions, troubleshooting, one-on-one coaching and product demonstrations.- Supports the sales team by creating a welcoming environment and assists guests with billing and service questions, processing payments and placing orders.Quickly and completely resolves customer issues.- Ensure that all interactive displays are operational and store merchandise meets corporate expectations.- Created and implemented an inventory program at my current location reducing store shrink.- Point of contact within my district for all inventory related questions and processes.Business Operations Specialist
Verizon2017.01-2019.04(2 years)- Supports a sales team of 20 Business Account Managers with all order processing needs.- Ensures superior customer service with all clients.- Helps customer to understand and manage cost metrics; ensuring customer retention.- Coaches sales team and customers on new wireless solutions, equipment and monthly price plans.- Conducts product demonstrations with a variety of business customers.
Educational experience
San Francisco State University
PSYCHOLOGY bachelor's degree
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