Martha

San Francisco Bay AreaNationality United States
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Work experience

  • Route Check-In Coordinator

    Cintas
    2020.06-Current(5 years)
  • Customer Service Representative

    Cintas
    2019.10-Current(6 years)
  • Customer Service Representative

    Cintas
    2019.10-Current(6 years)
  • Administrative Assistant

    Cintas
    2019.10-Current(6 years)
  • Customer Service Specialist

    Verizon
    2005.05-Current(20 years)
    - Delivers a high level of customer service to our retail store guests, while providing them with a variety of technology solutions, troubleshooting, one-on-one coaching and product demonstrations.- Supports the sales team by creating a welcoming environment and assists guests with billing and service questions, processing payments and placing orders.Quickly and completely resolves customer issues.- Ensure that all interactive displays are operational and store merchandise meets corporate expectations.- Created and implemented an inventory program at my current location reducing store shrink.- Point of contact within my district for all inventory related questions and processes.
  • Business Operations Specialist

    Verizon
    2017.01-2019.04(2 years)
    - Supports a sales team of 20 Business Account Managers with all order processing needs.- Ensures superior customer service with all clients.- Helps customer to understand and manage cost metrics; ensuring customer retention.- Coaches sales team and customers on new wireless solutions, equipment and monthly price plans.- Conducts product demonstrations with a variety of business customers.

Educational experience

  • San Francisco State University

    PSYCHOLOGY bachelor's degree
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