Mark Torres
Principal Technical Support Engineer@Johnson & Johnson MedTech
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Summary
Principal Technical Support Engineer at Johnson & Johnson MedTech. Qualified by extensive experience as a Field engineer and specializing in Technical Support for both Domestic and International customers. A resourceful, flexible, detail-oriented team player accustomed to exceeding customer expectations while working in fast-paced, high-pressure environment. Knowledge of optics, electronics, cooling systems, power supplies and laser systems. Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. Proficient in Microsoft Office, BRM, Fourth Shift, Sales Force, QAD, SAP.
Work experience
Principal Technical Support Engineer
Johnson & Johnson MedTech2024.06-Current(2 years)Senior Technical Support Engineer
Johnson & Johnson MedTech2023.05-2024.06(a year)Technical Support Engineer
Johnson & Johnson2020.04-2024.06(4 years)Technical Support Engineer
Auris Health, Inc2019.11-2020.04(6 months)Senior Technical Support Engineer
Johnson and Johnson Vision, Inc.2017.02-2020.04(3 years)Technical Support Engineer
Abbott2013.10-2017.02(3 years)Regional Technical Support Engineer
OptiMedica2013.02-2013.10(9 months)Senior Technical Support Engineer
Sciton, Inc.2011.12-2013.01(a year)Field Service Engineer
Cutera2003.02-2011.12(9 years)Technical Support
Cutera2001.02-2003.02(2 years)
Educational experience
Pinole Valley High School
-Diablo Valley College
Associate of Science (A.S.), Electronics Technology
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