Mark Torres

Principal Technical Support Engineer@Johnson & Johnson MedTech
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Summary

Principal Technical Support Engineer at Johnson & Johnson MedTech. Qualified by extensive experience as a Field engineer and specializing in Technical Support for both Domestic and International customers. A resourceful, flexible, detail-oriented team player accustomed to exceeding customer expectations while working in fast-paced, high-pressure environment. Knowledge of optics, electronics, cooling systems, power supplies and laser systems. Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others. Proficient in Microsoft Office, BRM, Fourth Shift, Sales Force, QAD, SAP.

Work experience

  • Principal Technical Support Engineer

    Johnson & Johnson MedTech
    2024.06-Current(2 years)
  • Senior Technical Support Engineer

    Johnson & Johnson MedTech
    2023.05-2024.06(a year)
  • Technical Support Engineer

    Johnson & Johnson
    2020.04-2024.06(4 years)
  • Technical Support Engineer

    Auris Health, Inc
    2019.11-2020.04(6 months)
  • Senior Technical Support Engineer

    Johnson and Johnson Vision, Inc.
    2017.02-2020.04(3 years)
  • Technical Support Engineer

    Abbott
    2013.10-2017.02(3 years)
  • Regional Technical Support Engineer

    OptiMedica
    2013.02-2013.10(9 months)
  • Senior Technical Support Engineer

    Sciton, Inc.
    2011.12-2013.01(a year)
  • Field Service Engineer

    Cutera
    2003.02-2011.12(9 years)
  • Technical Support

    Cutera
    2001.02-2003.02(2 years)

Educational experience

  • Pinole Valley High School

    -
  • Diablo Valley College

    Associate of Science (A.S.), Electronics Technology
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