Managed contracts for 500+ customers, identifying and resolving discrepancies in collaboration with Sales and Customers. Served as the primary contact for service and repair engagements with 500+ hospitals, liaising between customers and in-house teams to address technical queries. Achieved 100% Service Level Agreement adherence by responding to requests, such as repair quotes, specific delivery requests, and escalations if needed, within specified timeframes. Attained an 89% customer satisfaction rate through timely request completion, resource coordination, and effective resolution of RMA order issues. Increased Stryker profits by 75% through proactive communication with accounts, facilitating billing discussions, providing repair estimates and invoices, and managing payment processing. Proficient in utilizing Salesforce for efficiently managing inbound and outbound calls through Salesforce, documentation, and customer relationship management, with a demonstrated commitment to exceeding performance metrics and maintaining high-quality standards.