Marjorie's Resume

Marjorie

Live in United States

Nationality

Summary

100% Strong background in customer service and administrative roles, worked for software companies like ServiceNow via PRO Unlimited. Graduate who meets location requirement. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate handled customer inquiries and issues at Stryker, PRO Unlimited and other roles where customer interactions were critical. Specific evidence in Salesforce and Oracle usage for customer management. 2, Graduate within recent 3 years. The candidate graduated in January 2021, which is within the 3-year window from March 2025. 3, Located in San Francisco Bay Area, USA. The candidate currently resides in San Jose, California, which is within the San Francisco Bay Area. 4, Work for software development company. Worked at Magnit (formerly PRO Unlimited) and supported companies like ServiceNow, which are software development-focused.

Work experience

Customer Service Representative
Stryker
2023.05-Current
(2 years)
• The initial resource for over 500+ hospitals and clinics nationwide by answering and/or resolving questions in Salesforce as they relate to service and repair. • Increased productivity for onsite teams by 10% by utilizing Oracle to book repairs for customers daily. • Advise numerous accounts on ProCare programs during repair approval/pricing confirmation calls. • Reviewing service contract discrepancies daily and collaborating with the field and Service Contracts Team to best take care of the customer which increased customer loyalty to 87%. • Act as a liaison between our customers and our in•house teams to answer technical questions about our products or repairs; increasing productivity between the customers and our warehouse teams. Show less
Owner of MJ Staging
MJ Staging
2021.06-Current
(4 years)
Self•owned business, decorated and prepared a variety of homes from condos, apartments, townhouses, and multimillion•dollar houses before they were sold to the market for open house. Also have designed the advertising material for MJ Staging.
Associate Client Service Consultant
PRO Unlimited
2022.02-2022.11
(10 months)
• Successfully increased worker contracts with clients and company which resulted in 35% of the workers converting to full time. • Closely oversaw the process for workers through the paperwork, including I9, vaccination verifications, attestation forms, etc. • Conducted new hire orientation for all new workers for 5•10 workers every week. • Completed weekly audits by maintaining accurate Magnit's VMS software and Workday records for all workers. • Increased customer satisfaction by 17% taking initiative to the client’s issues in a timely manner. • Provided consistent and timely updates of problems and their resolution to the Program Manager. • Consistently exhibited friendly, professional customer service. Show less
Staging Assistant
Golden State Living
2020.06-2021.08
(a year)
Decorated and prepared a variety of homes from condos, apartments, townhouses, and multimillion•dollar houses before they were sold to the market.
Administrative Assistant
Questek Inc.
2015.06-2017.07
(2 years)
Handled bookkeeping, mail organization, kept inventory. Tidied the office and delivered packages.