Workload of up to 20 hours per month• Back Office Management: Responsible for issuing international and local invoices, issuing electronic invoices (NFe), maintaining detailed financial spreadsheets, and acting as the accounting liaison.• Personal Virtual Assistance: Conducted specific research as required, organized documents on the drive including receipts and payments, and maintained up-to-date financial control spreadsheets.

• Development of Procedures and Processes: Established and standardized procedures, templates, spreadsheets, reports, and internal controls, while managing inventories and detailing duties and responsibilities of roles.• Implementation of Regulations: Created and implemented internal regulations for patients and staff, ensuring compliance and safety.• File Organization: Organized and maintained patient files both online and physically.• Supplier Management: Controlled and ensured the quality of suppliers and third-party service providers.• General Maintenance: Supervised general maintenance and furniture inventory, including needs for replacements and acquisitions.• Purchasing and Inventory Management: Conducted research and managed inventory, along with monthly and biweekly purchasing.• Budget Control: Managed the budget, monitoring fixed and variable monthly expenses.• Reporting and Compliance: Prepared quarterly reports for the elderly advocacy office and monitored biannual inspections by the Health Surveillance and Elderly Council.• Licenses and Documentation: Updated and renewed necessary general licenses for the category.• Financial Management: Prepared monthly receipts and billing, updated contracts, and monitored adjustments.• Human Resources and Accounting: Managed HR and payroll activities, and handled company taxes in collaboration with outsourced accounting.• NFe Issuance: Responsible for issuing electronic invoices.• Customer Service: Provided support to family members and visitors, ensuring excellent service.

• Administrative and Financial Management: Provided comprehensive administrative and financial support for an individual client, ensuring efficient personal finance management.• Deadline and Payment Management: Controlled and managed deadlines and payments, ensuring timely execution and avoiding delays.• Bank Reconciliation: Conducted regular bank reconciliations to ensure accurate financial records.• Negotiations with Banks: Handled talks with banks and managed various agreements to secure favorable terms.• Expense Tracking: Maintained detailed spreadsheets tracking monthly fixed and variable expenses, ensuring clear financial oversight.• Household Staff Management: Supervised household staff, coordinated maintenance tasks, and acted as a liaison with the accounting team.• Financial Planning: Developed short- and long-term strategies for debt repayment and investments, aligning with the client’s financial goals.

• Project Management: Coordinated the Petz incentive campaign project, managing all logistics and operations for the trips of awarded clients and employees.• Research and Planning: Conducted availability research and selected pet-friendly hotels at destinations, ensuring the best experience for participants.• Supplier Negotiation: Established contacts with local suppliers, organizing tourist attractions and restaurant reservations.• Travel Logistics: Handled quotation and booking of flights, transportation, and car rentals, ensuring smooth travel arrangements for awardees.• Payment Processing: Made reservations, created invoices, and processed payments, maintaining financial accuracy.• Marketing Coordination: Interfaced with the marketing agency to align the checklist for awardees and the logistics for the filming crew for some experiences.• Effective Communication: Maintained constant contact with clients and staff, providing regular alignments and updates.• Itinerary Organization: Sent itineraries and vouchers to awardees, ensuring clarity and organization.• Financial Control: Prepared weekly budget control reports per passenger/destination and completed the project with a detailed final report.

• Prospection and Contact Strategy: Collaborated with the Brazilian Ministry of Defense and Embassies to strategize and establish contact with high-ranking officials from the Navy, Army, Air Force, Police Forces, and Defense and Security Ministries across Latin America.• Event Coordination: Invited, coordinated, and hosted authorities at LAAD Defense & Security, the largest defense and security fair in Latin America.• Meeting Coordination: Promoted and coordinated meetings between Ambassadors, Attachés, and representatives of selected countries in Brazil, serving as the primary contact between authorities and the company.• Travel and Logistics Management: Coordinated all travel arrangements, including ticketing, lodging, and logistical control, ensuring protocol adherence from the authorities arrival to their return to their home countries.• Personnel Management: Selected, trained, and supervised personnel responsible for accompanying and mediating business meetings with exhibitors and facilitating bilateral discussions.• Demand Management: Addressed last-minute demands from exhibitors and authorities, and scheduled and promoted business and networking meetings.• Program Monitoring: Controlled daily reports to ensure the program was executed as planned.• International Coordination: Managed processes under a Cooperation and Stewardship agreement with the Brazilian Ministry of Defense, covering responsibilities for South Africa, the Americas, and Oceania.

• Provided administrative and financial support to Gráfica Atibaia Editora Ltda. and Atibaia Corretora de Seguros Ltda., while also offering executive assistance to both Directors (personal and business-related).In September 2010, I assumed the role of Manager/Administrator for the client portfolio at the insurance brokerage. My responsibilities included client management and service delivery, overseeing renewal deadlines, handling quotations and contracts, maintaining existing client relationships, and acquiring new clients. This complementary role concluded in 2014 when the client portfolio was permanently transferred to third parties.

• Office Management: Oversee daily administrative, financial, operational, and commercial tasks, ensuring efficient operations.• Educational Department: Structure and manage the educational department, including selling courses, airline tickets, travel insurance, and other products.• Event Participation: Represent the company at national and international events and lectures, promoting services and building partnerships.• Customer Relationship Management: Prospect, attract, and retain customers through effective service via email, telephone, and follow-up.• Operational Processes: Handle contract creation, client registration, and organization of documents related to student visas and applications.• Market Research: Conduct market research to improve and update services and information for clients.• Partnership Development: Identify strong partners, negotiate commission rates and prices, and enhance partnerships.• Marketing Collaboration: Work with the Marketing team to update the company’s website, create new packages and promotions, and attract new clients through newsletters.• Customer Service: Ensure document compliance and accuracy, manage payment authorizations, and resolve client inquiries and discrepancies.• Time Management: Efficiently manage time to meet deadlines, ensuring accuracy and productivity.• Financial Management: Process financial transactions, control budgets and cash flow, and assist in month-end closing, including reconciliations.• Payroll Management: Manage timesheets for monthly payroll.• System Development: Develop and implement new administrative systems and procedures.• Reporting and Feedback: Provide weekly reports and feedback to the Executive Director.• General Management: Support the CEO with various personal and professional tasks.

✔ Exchange Program for Personal and Professional GrowthStarted in June 2010, with an initial duration of three months, and returned in July 2011. I completed a 40-day backpacking trip through Europe, visiting 12 countries.

• Direct Assistance to the Sales Director, • Reservations industry sales management (including individual bookings, groups, and events, sales for websites and agencies and block operators)• Manage administrative and operational of events department: including price, contracts, control, and booking rooms, service orders, service to VIPs, assembly, rooming-list, logistical and closing of accounts; • Daily Interface hosting management, governance, maintenance, etc. • Conference with accounting dept / financial payments and locks groups/events.• Hotel occupancy Maximization (152 able), checking occupations rates, and enabling promotions.• Finance and management control, deposits, credit card guarantees, clients payments, no-shows, events, and group closing.Give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude and anticipate the clients needs. Be thorough with the application of room reservations and group reservations procedures. Know the required operating procedures and maintain an awareness of guest profiles through the system. Show complete product knowledge, understand rate structure, and apply rate management. Ensure all administration procedures are maintained to hotel and company standards.Positively contribute to all the sales activities within the hotel and maximize sales opportunities Ensure all incoming calls are answered as per the Serra Azul standards, information received by fax is inputted and tallies with the computer, and requests are confirmed correctly and within 24 hours Liaising with central reservations to communicate new rate plans and promotionsLiaising with travel agents, the revenue manager, and the rooms division managerManages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team-related revenue goals.

Manage the Front Desk daily, ensuring all the tasks for the day are completed up to standardTo brief the team at the beginning of each shift about the reservation situation, any special arrivals, VIPs, special occasions, functions in the hotel, etc.Accurately complete check-ins and check-outs according to established proceduresManage and maintain the administration of all reservations, cancellations, and no-shows, in line with company policyTake overall responsibility for the Reception operation, with direct supervision of the staff members at any one time.Ensure that the following duties are being performed daily: control of minibar charges; departure control; and clearance and control of paymasters, by liaising with the Accounts department.Check-in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by good liaison with Housekeeping and Room Service, through monitoring departures and room status.To take responsibility for the room allocation of all Group Arrivals.To ensure handover is given and received following Hotel procedures.To conduct weekly float checks of the Reception floats.Check all Cashiers banking from the shift ensuring all cashiers balance and their banking is correct and that all floats are correct. Be involved and contribute at team meetingsKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunitiesTake responsibility for extra management tasks, as required, in the hotel manager’s absence

Promotions & Events Supervisor at Serra Azul Hotel, being that I was always assisting in other sectors according to demand: such as reception, telephony, and reserves.Calendar management, controlling blockages and deadlines;Confection and verification of requests, proposals, and contracts;Internal logistics and operational organization in the preparation and follow-up of events;Manages the execution of all aspects of events to include planning, day-to-day coordination, and exit strategies. Serves as a meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for the generation of the necessary program.Advises clients on the current status of events and functions. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders before group arrival. Partners with the Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking, or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.Closing of the event with the client and financial sector of the hotel;Post-event quality customer satisfaction feedback;Hotels promotions sector, concerning the hotels art gallery, VIP service to guests, suggestion letters, leisure/recreation department, monthly program, etc.Prompt attendance to the General Directors needs, personal and professional.