• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at Student Services counter are attended to and resolved within Service Level Agreement• Work with various departments and schools to provide guidance and advice on programmes to students and to assist on students' requests• Provide administrative support (stationeries requisition, notice postings, compliments consolidation and training planning) and also facilitate events and activities support.

• Conduct outdoor roadshows to promote Speech Academy Asia courses• Reveal latest promotions & services to customers• Call and follow up with clients to attend free trial classes conducted by Speech Academy Asia

• Obtained updated contact information from all subjects and verified data for accuracy• Delivered information from script regarding surveys for on-demand phone project assignment• Collected and recorded accurate and thorough answers and data• Completed surveys by rechecking contact information before ending each call

• Design event proposals for clients• Assist and manage assigned event project timelines• Discuss the budget and expectations with management and clients• Research venues and vendors that fit the occasion within budget• Negotiate contracts with vendors• Managed event logistics and operations• Accurately calculated and processed expenses during and after events• Oversee each phase of the event to ensure it runs smoothly• Developed post-event reports to determine effectiveness of each event

• Greeted guests upon arrival, offered assistance and answered guests queries• Collaborated with team members to handle guest requirements from check-in through check-out• Assisted guests with directions in park and information on shows, exhibits and ticket prices• Served in ticketing, rentals, in park and transport operations

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service• Introducing promotions and opportunities to customers• Maintaining an orderly appearance throughout the sales floor• Maintained clean sales floor and straightened and faced merchandise