My responsibility in this position is to expand the new customer and also to maintain and retain old customers. To inquire and follow up on service work as well as provide information or present offer a new products according to customer needs. For the products are related to security systems inside and outside buildings, for example, CCTV systems, alarm systems, car gate barriers system, robotic security and system Integration (SI) for all business • To sell all products and services by establishing contact, developing relationships with prospects, and recommending solutions. • Cold call the current customer and exit client • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities • Conducting market research to identify selling possibilities and evaluate customer needs. • Actively seeking out new sales opportunities through cold calling • Coordinating calendars by meeting and Scheduling appointments and events. • Coordinate with the engineering team and system SI team design system to get all about information to the customer’s request such as a diagram and layout of system design etc. 1 | Page • Acting as a liaison. Preparing reports and updating internal databases. • Distributing internal communication. • Getting complaints and resolving the problem with the customer • Demonstrated products and features to customers, answered questions and overcame objections. • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods. • Another assignment in order from the Sales director etc. • Helping other employees to coordinate with international customer

My responsibility is to coordinate with the current customer and visit and meet the existing client • To contact and get information all about the client’s requirements from the operation team leader, for example, HSE training course, manpower move in and out a record • Updated KPI's scorecard review and record to branch manager, and supervisor to improve our service in depend on contract and customer requirement • HSE plan (Health and Safety Environment) is up to date for the global contract and special training. For example, training matrix or company training. To the HSE manager and trainer team. • Schedule and make an appointment for weekly, and monthly meetings, including doing minutes of meeting reports on the issue and resolving the problem together. To make an updated all of operation services customer satisfaction • Discussion and resolving another problem, it will affect on company area including direct or indirect issues, for example, protests or riots depending on the company and government news or television • Coordinator, site visiting with an operation team member, for example, branch manager, senior manager and Site supervisor • Travelling to visit potential clients. For example, Shell, Bank of America, Bloomberg, Chanel, Apple and HPI Ink Company etc. • Get daily basic updates on inter-site, from site supervisor to making staff running smoothly operation effectiveness • Interface with another department to verify transaction report data and issues. Also helping operation team members translate information from English into the Thai language. • Another assignment in order from the operation director. 2 | Page

In my position, I have to provide data information and details on the company’s service. To make customers clarify and understand our product to exit customers and also support the current client • Established relationships with key decision-makers within the customer's organization to promote growth and retention. • Generated new business with marketing initiatives and strategic plans. • Developed a process to analyze customer feedback to incorporate insights into product development strategies. • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations. • Performed client research and identify opportunities for account growth, account penetration and market expansion. • Collaborated with the advertising group to create uniformity between advertising messages and retail incentives. • Resolved problems with high-profile customers to maintain relationships and increase return customer base. • Developed compelling presentation decks to gain approval for ideas and communicate results. • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. • Collaborated with upper management to implement continuous improvements and exceed team goals. • Built relationships with customers and the community to establish long- term business growth. • Site visiting, meeting and resolving the problem with the customer

10/147 The Trendy Building room no. 1602C 16th Floor Sukhmvit Soi 13, Klong Toei-Nuea, Wattana Bangkok 10330 Tel: + 66 (0)168 7881 3 Phone no. + 66 (8) 0459 2602 Email: Michael.myall@anglokom.co.th