Lucy C.

SAP Support Specialist@Valley Bank
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Summary

IT Applications Technical Lead -- Implement SAP & non-SAP | Design & Build System Integrations | Support Apps + Infrastructure | Manage IT Projects | SOX Compliance | Customer Satisfaction | Empower Team Productivity. Deliver SAP & non-SAP Implementations | Design & Build System Integrations | Support Applications, Batch, & Infrastructure | Maintain Best Practices | Manage Change Expectations | Empower Teams "Holistic Understanding yields Success!" Values-driven, and versatile applications leader / analyst / developer with proven success records to consistently deliver value-added IT business solutions. Holistic analytical approach with strong troubleshooting, problem-solving and interpersonal skills in Project Management, SAP implementations for Sales and Distribution, Logistics Execution, and Financial Accounting, upgrades, hardware and software integrated maintenance, teamwork (onshore and offshore) throughout Software Development Life Cycle (SDLC) of enhancements & customizations, interfaces & conversions, and production support to sustain client relationships and deliver solid results meeting deadlines in fast-paced environments. Nourish team camaraderie and joint pursuit of continuous improvements in processes and IT solutions enriching the user experience. Accomplished the below openSAP MOOC courses: -- Getting Started with SAP Model Company – completed 10/2020 -- Guide Your SAP S/4HANA Project to Success – completed 10/2020 -- Key Technical Topics in System Conversion to SAP S/4HANA – completed 11/2020 -- Key Functional Topics in System Conversion to SAP S/4HANA – completed 11/2020 My goals are to attain SAP Certifications in SAP S/4HANA Upgrade, SAP Fiori, ABAP, SAP Ariba, and SAP SD and FI. Self-motivated, resourceful and creative Team Contributor collaborating with the Business, Infrastructure and various Applications Teams, Global Partners - to ensure continuous success. Always earning and sustaining Respect of Customers/Colleagues to resolve their issues/concerns expeditiously the first time, and to their satisfaction.

Work experience

  • SAP Support Specialist

    Valley Bank
    2021.06-Current(5 years)
  • IT Application Support Lead Analyst

    Targeting IT Technical Lead Analyst Opportunities
    2020.06-2021.05(a year)
  • SAP Application Manager

    Pearson
    2015.01-2020.06(5 years)
  • Sr SAP ERP Analyst

    Pearson
    2007.11-2015.01(7 years)
  • System Integration Manager

    Cadbury Schweppes
    2003.08-2007.11(4 years)
  • SAP Senior Developer

    Pearson
    1997.05-2003.07(6 years)
  • SAP ABAP Developer

    Roche
    1995.09-1997.05(2 years)

Educational experience

  • Saint Peter's University

    Bachelor’s Degree, Computer Science, Magna Cum Laude
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