Lillian's Resume

Lillian

Student and Academic Services Officer (Academic Affairs)

Female

Teacher

Live in Singapore

Nationality

Student and Academic Services Officer (Academic Affairs)
Curtin Singapore
2024.02-Current
(2 years)
Singapore 1. Student Management - Manage students’ records and update students’ status on Student Management systems to ensure accuracy of record and academic status. - Advise students on course requirements and assist with enrolment of new and continuing students. - Provide support and assist students with academic enquiries. - Monitor academic progress to identify students at risk. - Process course variation applications and provide relevant academic counselling to students relating to the study plan. - Organize and conduct student academic advising sessions and briefing when required. - Ensure student academic progress is in accordance with regulations. Provide administrative support to teachers when required, including printing, photocopying and scanning. 2. Students’ Contracts Management - Assisting with the preparation, checking and approval of Student Contracts. - Execute student contracts in accordance with the procedures and in line with policy. - Compliance lead for Student Contracts and Student’s Pass regulatory requirements. 3. Course Planning and Delivery - Assist in planning of units offering for each study period for all programs. - Manage and update student study plans each study period for all programs. - Prepare timetable in the Student Management System and setup for students’ class registration and manage students’ class registration via the Student Management System. - Support academic staff for course delivery requirements. - Assist in planning and organizing Study Skills workshops for students. - Maintain up to date knowledge of course structures and academic policies and procedures. 4. Academic Support - Provide support and assist students with academic enquiries. - Assist in preparation of class lists. - Manage students and teaching staff surveys including the creation of the surveys, results compilation, and analysis. - Assist with the logistics for enrolment period. - Process and prepare students’ letter requests.
Senior Front Desk Executive
Academia
2023.03-2024.01
(a year)
Singapore - Provide general front desk assistance to walk-in students and parents, and respond to phone and online general queries, registrations, scheduling, invoicing and payment. - Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary. - Provide administrative support to teachers when required, including printing, photocopying and scanning. - Manage and execute a range of administrative and operational tasks relevant to the day-to-day operations of centre. - Ensure an excellent client service experience by observing all aspects of the client service experience, developing training process for staff, and providing feedback to management. - Any other ad hoc duties and responsibilities which assigned from time to time.
SALES AND CUSTOMER SERVICES MANAGER
Kent Ridge Education Hub Pte Ltd
2022.12-2023.03
(4 months)
Singapore • Conduct administrative and operational tasks of the Centre • Provide quality customer service through understanding of customers’ queries and needs • Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe • Reporting of student enrolment, assessments and withdrawal to HQ • Ensure student management system is updated on a timely basis for all student movements • Assist customers on payment related matters and actively monitor/ outstanding payments • Safeguard the safety and welfare of our students • Ensure that student resources, stationery and merchandise are well stocked in the Centre • Prepare and submit monthly teacher’s commission, invoices and daily sales reports on a timely basis. • Any other ad hoc duties
Operations Manager
Translife Education
2021.01-2022.11
(2 years)
Federal Territory of Kuala Lumpur, Malaysia • Monitor, plan, schedule, organize and perform well in online platform activities. • Work closely with different teams, story building, testing, go-live testing, keep tracking and support new coming or update web systems and apps • Strong Communication, trust, and helping each other are important for the team. • Creative ideas, promotions, bonuses, etc to share and discuss with the teams to boost the sales. • Understanding and build up a new account in Shopee for selling the education books and stationary store on the company’s online platform. • Coordinate and segregate tasks among the team to be handled well and responsibly. • Develop activities programs and guidelines to support company objectives. • Suggest process improvements to enhance online platform activities quality and capacity. • Investigate activities and services issues, troubleshoot, and develop resolutions. • Assist in resolving any administrative problems • Handling queries and complaints via phone, email, and general correspondence from customers. • To prepare and submit monthly teacher’s commission invoices and reports on a timely basis.
Senior Executive Administrative
eCosway.com Sdn Bhd
2018.01-2021.01
(3 years)
Kuala Lumpur, Malaysia Top Management (Assistant CEO & DGM) To prepare and submit monthly expense reports on a timely basis. To Handle well and safeguard on personal P&C documents & schedule meetings and appointments. To screen all calls to ensure effective use of CEO’s time. To attend to any necessary activities as required from time to time. Casual ENG and CN translation for text message, email and documents but not for serious work purposes. To check and submit monthly china expense reports on a timely basis of CEO & DGM. Event I. Langkawi Incentive Trip (CN members achiever) Participated in Organizing Committee Team to handle and organize one of the special project events in my company at Oct 2016. This project took 4 mths of preparation, the following was: Work out with a budget proposal of price comparison, materials quality and their suitable suppliers for the event such as banner printing, backdrop, trophy, flowers, gifts and etc. Dealing and Meeting with the suppliers, agent, airport, airline, hotel and the gov. in Langkawai. Keep tracking and working closely together with everyone in the team (MY and CN staffs) Communication, trust and help each other are important for the team until the end of event. Coordinate and segregate tasks among committee members to be handled well and responsibly throughout the event. II. Cruise Incentive Trip to Vietnam (CN, HK, TW, MY and SG) Participated in a small committee team together with CN, HK, TW, MY staffs for organize and preparation for the event on Mar 2018. Keep track every tasks between MY and CN on a timely basis. Casual ENG and CN translation of documents and proofreading. III. Blood Donation Campaign & Old Folks House at Ampang Assist the CEO on the entire event. Helped other staffs to clean and move stuffs after the event. IV. Grand Opening Cosway (M) Sdn Bhd Guide CN VIP of the event program and training section. Hotel arrangement for VIP. Helped in the store as a temporary promoter and introduce company products to CN VIP. 职位:Administrative Executive December 2015 - December 2017 (2 years 1 month) Kuala Lumpur, Malaysia Web Operation - To check and submit monthly expense reports of staffs on a timely basis. - Book travel arrangements for VIP & oversea staff (China, Hong Kong andTaiwan). - Take on ad-hoc projects as needed. - Dealing with incoming and outgoing mail, general emails and customer services mails. - Handle office administrative tasks o Monitoring stocks of basic items, for example stationery, paper, toner etc o ordering stationery, periodical, books, equipment and other items Top Management (Assistant CEO & DGM) - To prepare and submit monthly expense reports on a timely basis. - To Handle well and safeguard on personal P&C documents. - To schedule and arrange meetings and appointments. - Coordinate and maintain the electronic calendar of the CEO, including organizing of all appointments, meetings, travel arrangements - To screen all calls to ensure effective use of CEO’s time. - To attend to any necessary activities as required from time to time. - Confirm restaurant reservations, book car service, place catering orders, etc - Handle office administrative tasks - Casual English and Chinese translation for text message, email and documents but not for serious work purposes. - To check and submit monthly china expense reports on a timely basis of CEO & DGM. 职位:Administrative Officer December 2014 - December 2015 (1 year 1 month) - Dealing with incoming and outgoing mail, general emails and customer services mails. - Arranging travel, transportation and hotel accommodation on oversea (china,HK & Taiwan) for managers and staffs. - Communicate with China staff for the preparing and arranging transportation and hotel/accommodation at China - Organize well done on time of the manager expenses claims. - To undertake general office duties, for example: o monitoring stocks of basic items, for example stationery, paper, toner etc o ordering stationery, periodicals, books, equipment and other items
Retail sales associated
Bario Flowers & Gifts
2013.04-2014.09
(a year)
Sarawak, Malaysia · Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. · Operating cash registers, managing financial transactions, and balancing drawers. · Achieve established goals. · Directing customers to merchandise within the store. · Superior product knowledge. · Maintaining an orderly appearance throughout the sales floor. · Introducing promotions and opportunities to customers. · Cross-selling products to increase purchase amounts. · Remain knowledgeable on products offered and discuss available options · Team up with co-workers to ensure proper customer service · Build productive trust relationships with customers · Comply with inventory control procedures · Increasing in store sales. · Suggest ways to improve sales (e.g. create a Facebook page and upload the latest products, using Ipad for showing more product design and etc)
Administrative Assistant
App Builder Pty Ltd
2012.03-2012.07
(5 months)
Coordinate and maintain my manager schedule, including organizing of all appointments, meetings, travel arrangements · Dealing with incoming and outgoing call, general emails and customer services mails. · Handle office administrative tasks. · Accompany with manager to attend to any necessary meeting or activities as required from time to time.
Catalogue Delivery
Salmart
2011.08-2011.10
(3 months)
Distribute catalogue through residential front doors which were near to my surrounding area. 公司:7-Eleven 职位:RETAIL ASSISTANT January 2005 - March 2005 (3 months) SERANGOON, SINGAPORE · Provide exceptional customer service · Use cash register and POS system for processing payments. · Cleaning machines and store · Merchandising and maintaining excellent store standards · Ensure a safe working environment including: temperature checks and correct manual handling · Precise purchase transaction · Maintain a clean, customer friendly environment in the store · Punctual on shift work schedule · Part-time earning income