Work experience

• Quality Lead

  Corning Incorporated

  2021.08-Current

  (5 years)

  Manage Customer quality performance: metrology and inspection alignment, RMA performance, customer complaint resolution. Manage CMs quality KPI to ensure CM delivery good quality performance. Work with development team, division engineering and CM to review NPI customer requirement, risk assessment, process readiness review and development. Establish quality architecture for coating CM, blank glass CM & parts CMs Quality Control Plan, QPA/QSA readiness review, metrology qualification, inspector training/qual., product traceability etc. Manage product quality from NPI sample build, internal qualification, customer qualification and mass production. Host customer QPA/QSA audit, lead internal pre-audit to mobilize Corning/ CM cross functional team, identify and drive gap closure. Drive Cost of Quality reduction: optimize quality process, limit sample management etc.
• Product Quality Management

  Apple Inc.

  2020.08-2021.08

  (a year)
• Product & Process Quality Management

  Apple

  2020.08-2021.08

  (a year)

  职位:team (1 year 1 month) - Quality Planning, apply quality control and manufacturing concepts to oversee the development of specific Product Quality Plans (PQP) appropriate to program - Evaluate and communicate the yield and outgoing inspection quality of new and existing processes - Drive corrective actions cross-functionally with internal and external team members Develop and implement cutting edge quality inspection tools - Identify and direct studies to implement improvements where appropriate - Establish audit procedures appropriate to program and supplier to ensure adherence to Apple quality standards - Interface with internal and external groups to ensure that proper definition of quality expectations and that appropriate assurance techniques are used for the product. - Contract Manufacturer Quality Management - Assess CM production control and quality programs, identify shortfalls to expectation, and directly secure agreement to correct - Review PQP with CM and other Company functional groups to optimize factory quality programs - Evaluates CM readiness and adherence to PQP at all development and qualification stages Monitor quality performance through measurement of production line statistics, company inspections, and audits. Prepare summary of performance and communicate to appropriate management
• Customer Quality Engineer

  Gentherm

  2017.03-2020.08

  (3 years)
• Customer Quality Supervisor

  Gentherm

  2017.03-2020.08

  (3 years)

  (3 years 6 months) - Quality Project Management from kick-off to EOL: to assign quality manpower for each projects & follow up with their performance - Customer Quality Management : Field Quality issue handling, Lead the complaint problem solving and have all corrective and preventative actions implemented to report to customer - Summarize the complaint information and transfer to related departments - Lead 8D activities to finish the problem analysis and corrective & preventive actions implemented within defined period in the report - Issue quality alarm and arrange to release to lines. Have all member of line trained on the Quality Alarm and maintain the records - Organize the internal and external sorting activities - Follow actions till they are closed with evidence of effectiveness Response customers' technical questions & requirement timely and effectively Assisting customer in any quality related queries for complaint issue Communicate with customers or suppliers about the product quality issues Assist Audit by providing data and information to internal and external audit about customer quality Provide materials for quality related trainings, and trainings on customer complaints, inspection standards Other as assigned by Quality Manager
• Customer Quality Specialist

  Microsoft

  2015.03-2017.03

  (2 years)

  (2 years 1 month) Team - Customer Quality Management : assure quality specification on mobile product & packaging matched with customer requirement - Resolve any quality issue claim, related issues, problems feed backed from customer side - Lead the complaint problem solving and have all corrective and preventative actions implemented to report to customer - Initiate corrective and preventive action internal factory, close related actions by fulfillment & closure of 5C report - Follow up factory audit with customer, Box opening for new products, proceed with internal teams any further requirement from customer - Audit and evaluate quality process of production line, warehouse and ot
• Quality Control Specialist

  Samsung Electronics Viet Nam

  2013.12-2015.03

  (a year)

  2 years 8 months (1 year 4 months) Dec 2012 – Dec 2014: Leader of Semiconductor - QC Part of Samsung Electronics Viet Nam Thai Nguyen (SEVT) – Semiconductor Group - Incoming Quality Management, quality control of PWBA & Semiconductor components - Audit and evaluate quality process of all local suppliers, to review and approve for quality reports from suppliers - Cross-functional team internal connect with suppliers and other factories to manage and highlight all quality problems through FMEA - Define, measure, analysis, improve and control process quality with internal team, work tightly with supplier to prevent material quality issues to production line, evaluate the effectiveness of 8D, FACA, 5C report - Create test/inspection standard, prototype evaluation as well as inspection method for components before input into mass production - Supervise and evaluate the performance of staffs, direct incoming inspectors - Control and store records, documents and all other related responsibilities ...
• Quality Manager

  Nam

  2012.08-2013.12

  (a year)

  Staff from IQC (Incoming Quality Control) Experience
• Quality Control Staff

  Bac Ninh - Viet Nam

  2012.08-2013.12

  (a year)

  (1 year 5 months) - Quality Management on mechanical & electronic components on Samsung smart phone assembly - Reliability test initiation/reliability standardization for electric & mechanic components upon requests from PM - Follow up test/inspection results and report to initiate approval process - Approval gate for qualified components and qualify for suppliers components - Manage, set up & do maintenance for test/inspection machines, devices & jigs... - Supervise the performance of direct inspector - Manage the reliability quality of all local/oversea suppliers

Certificates