Work experience

• Manager, Customer Service and Aftersales Operations

  BYD

  2020.02-Current

  (6 years)

  Oversee the Field Service team with 10+ technicians and 1 supervisor, providing onsite or remote service and maintenance and for 350+ customer units of FULL ELECTRIC heavy-duty trucks, school buses and associated charging stations nationwide. Lead the Technical Training team, which is responsible for developing training materials and performing onsite or remote operator/user training and technician maintenance training to our clients. Supervise the Service Engineering team to implement service bulletins and provide needed technical support for the Field Service team. Incorporate with the Parts team to ensure we have appropriate safety stock on spare parts to minimize customer vehicles and chargers’ downtime. Review and feedback on customer issues and concerns with the R&D Engineering team, to facilitate continuous improvements. Prepare monthly service reports for the Senior Management team.
• Project Manager

  Gemalto

  2017.03-2020.02

  (3 years)

  Managed projects to deliver full electric trucks (Class6 –Class 8 heavy duty Trucks), school buses (Type A and Type D) and charging stations to customers in timely manner with required and customized features. Delivered and deployed over 200+ full electric units to more than 30 customer locations. Developed detailed project plans with the input from project management, engineering, and production team. Analyze project timelines, millstones, progress, and goals. Lead weekly meetings and communications regarding manufacturing progress, product specifications and technical improvements. Monitored manufacturing materials and parts inventory and distribution through SAP system. Oversee and review project planned work orders on the shop floor with the Production team.
• Manufacturing process engineer

  Gemalto Inc

  2014.07-2017.03

  (3 years)

  Responsible for improving manufacturing capabilities in chip enabled card (EMV card) milling and embedding processes. Focused on process improvement initiatives to improve critical performance metrics: process yields, scrap, rework, equipment utilization, and product flow. Provided active support to manufacturing including machine troubleshooting with maintenance team, training operators/trainers, machine parts modification and quality control devices setting up. Measured, analyzed and improved OPE (Overall Process Effectiveness) and production yields through improving product workflow, training, tooling and organization. OPE increased from 25% to 49% over 12 month’s period. The production volume ramped up from 2 million cards to 18 million per month. Managed projects as a leader, such as new product (CITI Costco dual interface card) implementation. Communicated and interfaced with all levels of management, logistics, vendors, maintenance, operations, and engineering at other locations of the company such as in France, Singapore, Spain and Mexico.
• Industrial Engineer Intern/ Co-op

  KME and Kovatch Organization

  2013.07-2014.01

  (7 months)

  Worked on joint venture corporate implementation team as liaison to coordinate US team and China team. Responsible for engineering specification conversion, and integration of newly acquired factory in China. Produced more than 15 assembly-manufacturing instructions in both English and Chinese. Researched and created technical details including 2900 data elements to satisfy regulatory approvals.

Educational experience

• Lehigh University

  Master of Science in Industrial and Systems Engineering

  2012.01-2014.01

  (2 years)
• Polytechnic University of Turin

  Bachelor of Science in Automotive Engineering, Edisu Scholarship

  2007.01-2011.01

  (4 years)

Languages