Provided pre-sales technical support to the field sales team — conducting live robot demonstrations, preparing solution proposals, and advising customers on the technical fit of KUKA robotic systems throughout the full sales cycle. Identified and converted customer leads into commercial opportunities: 15 deals closed in 2023 (EUR16,000+) and 31 deals closed in 2024 (EUR 57,000+), demonstrating consistent ability to translate technical engagement into revenue. Collaborated with customers to define requirements and pain points, proposing tailored robotic automation solutions that addressed specific operational needs. Led technical presentations and product showcases during client visits and industry events, acting as the primary technical voice for KUKA's automation portfolio. Delivered 50+ hours of certified robot programming training to 50+ clients across multiple industries, improving customer proficiency and reducing post-sale support escalations. Supported contract negotiations by providing detailed technical specifications and commercial justifications for proposed solutions.

Managed end-to-end automation upgrade projects and system commissioning, coordinating cross-functional teams including contractors and clients to ensure on-time delivery. Conducted site evaluations, servo drive programming, and technical troubleshooting across diverse industrial environments. Developed instructional videos on PLC communication protocols, supporting customer self-service and reducing field escalations. Served as technical liaison between clients and engineering teams, translating customer requirements into actionable project specifications.

Upgraded and maintained automation drive systems; designed and implemented custom control panels to client specifications. Oversaw system testing, site handover, and end-user training, ensuring customer readiness and satisfaction post-installation.

Managed PVC extrusion production lines, scheduling, quality checks, and final delivery processing.