Summary

Work experience

• French Advisor on Legal Matters

  Concentrix Malaysia

  2024.10-Current

  (2 years)

  Engage in dialogue with governments and government entities, law firms, and corporate stakeholders regarding French trust & safety governance matters for a leading global streaming platform. Review sensitive trust & safety cases in compliance with legal and regulatory frameworks. Conduct legal documents assessments and policy compliance reviews. Participate in recruitment processes, including evaluation and interviews.
• Customer Support & Operations

  Concentrix

  2022.05-2023.06

  (a year)

  Representative with French (for Mondelez) Managed customer support operations across phone, email and social media channels for the French market. Handled case management and follow-up procedures for sensitive and escalated situations. Supported internal operational tasks including HR interviews, intranet content verification and exceptional case handling.
• International Development Officer

  Engineering school CESI

  2019.02-2020.08

  (2 years)

  Prospected international candidates Performed international business travel (Morocco, Senegal) Carried commercial and administrative follow-up Participated in exhibitions and other events in France and worldwide

Educational experience

• Université Paris Nanterre (France)

  International Project management

  2018.09-2019.09

  (a year)

  Bachelor's Degree in International Project Management Additional qualification: CCEs (French Foreign Trade Advisors) certification

Languages