Independently manage routine BAU operational tasks, following established processes to ensure accuracy and timely delivery. Support project and team initiatives by completing assigned actions, tracking progress, and maintaining organised records. Take partial ownership of defined operational areas, including monitoring ticket queues and following team communications. Use internal tools and systems (e.g. Jira, Confluence and dataplatforms) in line with agreed workflows to support issue resolution and day-to-day operations. Maintain and update internal documentation so processes and records remain current and reliable. Participate in stakeholder meetings and routine reviews, accurately relaying information and supporting effective collaboration.

Provide emotional support through weekly calls, offering active listening and Coordinated meetings, community events, and logistics for large-scale connecting individuals with mental health campaigns. mental health resources. Managed stakeholder communication and provided briefing support for internal leaders and advocates. Text Hotline Support Tracked actions, supported planning cycles, and ensured smooth Crisis Text Line operational delivery across time-sensitive projects. 2022 – Present Designed engagement strategies to support campaign goals and Offer confidential crisis support strengthen community relationships. via text, delivering emotional

Managed complex calendars for founders, coordinating client sessions, speaking engagements, and operational priorities. Coordinated travel, preparing detailed itineraries and handling last- minute changes with calm efficiency. Prepared agendas, took structured meeting notes, and ensured timely follow-through on action items. Improved processes by creating onboarding workflows, checklists, and templates that reduced admin time and improved user experience. Handled confidential client and business information with professionalism and discretion. Managed financial operations including invoicing, payment tracking, and budget coordination. LEAH S . HIRST

(Part-time, Remote) QPR Suicide Prevention Provided tailored academic and personal support to students aged Gatekeeper Certificate 2019 14–18 through structured planning and communication. Adult CPR / AED / Essential First Maintained organised documentation and used data insights to Aid track progress and inform decision-making. 2013, 2015, 2017, 2019 Managed student scheduling, interviews, and communications across multiple time zones. Coordinated travel and programme logistics for international VOLUNTEER placements and academic experiences. Delivered clear, friendly communication to students and families, EXPERIENCE ensuring a smooth admissions and onboarding experience. Community Curator Used insights and data to guide students through course and Museum of Edinburgh pathway recommendations.

Serve as a liaison between the Museum and the Jewish The Whole Works (Edinburgh, UK) community, promoting cultural Coordinated schedules, appointments, and daily operations for a representation and fostering busy therapy practice. inclusive initiatives. Managed client intake, inquiries, and confidential records with sensitivity and accuracy. Befriender Collaborated with therapists to streamline workflows and ensure Jami (The Jewish Association For timely access to services.

Supported the VP and senior leadership team with calendar management, scheduling, and day-to-day operational coordination. Coordinated end-to-end travel and event logistics for executives and 50+ honourees attending national conferences and gala events. Planned multi-day conferences, ceremonies, and community events, managing venues, schedules, vendors, and on-site operations. Built strong relationships with internal leaders and external partners to ensure seamless event delivery. Provided high-touch support to award recipients, fostering engagement and professional development.

Mentored and provided guidance to 400at-risk high school