Leah
Live in United StatesNationality
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Summary
92% Candidate has extensive experience in community and partnership management with a focus on community growth and engagement. 5/6 criteria met - Missing specific evidence of data analysis capabilities.
1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement)
As a Senior Community and Partnerships Manager at ChangeX, the candidate has been responsible for improving community building and starter support processes, which demonstrates experience in community growth and operation.
2, Familiarity with the US market (social media, user habits, cultural background)
The candidate has been working in the San Francisco Bay Area with Niantic and ChangeX, which indicates familiarity with the US market, user habits, and cultural background.
3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.)
Spearheading social impact communication strategy through social media content at Niantic showcases experience in social media operation.
4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation)
The candidate led social impact communication strategy through website management and blog writing at Niantic, indicating content creation and management capabilities.
5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization)
Led Niantic Impact Event program supporting 500+ community events, which demonstrates experience in online & offline event planning and execution.
6, Data analysis capabilities (user behavior analysis, optimization of community strategies)
The resume mentions improved data collection processes but does not provide specific evidence of performing data analysis for user behavior or community strategy optimization.
7, Must be located in San Francisco Bay Area
The candidate is currently located in San Francisco, California, United States.
Work experience
Senior Community and Partnerships Manager
ChangeX2021.08-Current(4 years)• Mobilize and empower community members to start ChangeX innovations through improved community building and starter support processes. • Manage English and Spanish speaking partnerships in corporate and nonprofit sectors. • Lead partnership team operations including development and delivery of partner communications and CRM management. • Create improved processes for data collection and user journey improvements.Civic & Social Impact Program Manager
Niantic, Inc.2020.01-2021.07(2 years)• Lead Niantic's civic & social impact worldwide programs defining team strategy, priorities, partnerships, product integrations, and crowdsourced solutions to expand our impact. • Drive complex company•wide projects, partnering with multiple teams globally, reporting directly to the Executive Leadership team. Examples include Niantic's response to recent civil rights movements such as Black Lives Matter and AAPI hate responses. • Identify, evaluate and distribute grants, totaling $8M to 30+ organizations to date. • Source, negotiate, and execute complex global partnerships with innovative nonprofit and government partners in key markets including US National Park Foundation, TechRow Fund, and Escuelas Sustentables, A.C. • Spearhead Social Impact communication strategy through website management, blog writing and social media content. • Drive Niantic Impact Event program with 500+ community events supported and 90,000+ players participating, focused on sponsorship, technology integrations, and communications. • Onboarded and launched an employee giving program enabling 700 global employees to support organizations and achieving 1,000+ donations and volunteer experiences to date. Show lessSocial Impact Associate
Niantic, Inc.2019.01-2019.12(a year)Operations Associate / Specialist
Niantic, Inc.2016.09-2018.12(2 years)• Designed & developed location policy and processes for all Niantic real•world augmented reality games including Pokémon Go following the launch. • Managed worldwide customer support related to location data and civic partnerships, reporting global status and trends weekly to CEO. • Partnered with engineering, product, and design teams to develop new management tools for geo location database. • Led 10 person vendor team based in India for customer support related tasks. • Spearheaded cross functional effort to migrate to a new customer support ticketing software including development, QA, launch and post•launch analysis. Show lessProject Management Intern
Management Systems International2016.03-2016.07(5 months)Provided program and administrative support for various international development projectsHealth Specialist
Peace Corps2013.08-2015.10(2 years)• Trained and managed 28 community•based health promoters on family and sexual health practices and coordinated weekly home visits as a part of a community•wide health campaign. • Instructed and mentored 100 youth through peer•based education courses focused on life skills, gender empowerment, and sexual health. • Developed and implemented a public health initiative that was adopted by the regional primary school system. • Raised and managed over $9,000 in funds through grant writing and individual fundraising to construct a community learning center and library and support programming for community health promoters. Show less
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