Install and configure device hardware, software, systems, networks, and printers, or guide the process remotely. Provide technical support to users via, chat, email, and in-person to a wide array of users worldwide. Collaborate with cross-functional teams when it comes to providing feedback on support issues, ofering resolutions and/or suggestions. Conduct routine system maintenance checks and participate in the implementation of new systems and testing of solutions as well as preparing regular reports. Uses ticketing systems to report individual work accomplishments, maintenance of IT documentations and tracking Service Level Agreements (SLAs). Deploy and recover laptop and desktop images. Assist with utilizing Inventory Data Management Software to maintain inventory accuracy and workflow. Desk side support for hardware troubleshooting issues for users. AVM support for different types of GVCs for conference rooms.