(1 year 9 months) -Provided front-line support to customers, assisting with program registration and equipment inquiries for 100+ customers a day, both in-person and over the phone. -Managed court reservations, including scheduling, clinic bookings, and handling time adjustments or cancellations, at a facility with 15 Tennis Courts and 12 Pickleball Courts.

-Conducted market research on emerging trends in gaming and peripherals providing insights based on consumer feedback, for future product releases. -Analyzed user feedback on gaming software from 200+ online users, leading to actionable recommendations for product and User-Interface related improvements with the goal of improving overall user satisfaction. -Developed a mock-product pitch, showcasing a new peripheral concept, including competitive analysis and feature development.