Provide timely and effective assistance to customers who are experiencing technical issues with their products or services. Respond to customer inquiries and troubleshoot problems, providing clear and concise instructions to resolve the issue, whether it's via phone, email, or chat. Work closely with other teams to identify and resolve root causes of issues, and continually update my knowledge and skills to stay up-to-date with the latest products and technologies.

Created API and SFTP credentials for seamless data flow between client and app. Performed Quality Assurance checks to confirm successful API integration. Lead onboarding and integration processes for Fortune 500 businesses from end to end. Resolved client escalations with cross-functional teams in a timely manner. Self-initiated and developed API creation training series for internal management teams. Developed and managed account fluctuation data sets in Tableau for business forecasting. Analyzed account development data in Excel reports to track KPIs. Integrated 46,000+ user accounts since July 2022.