Kristen

Customer Experience Manager
FemaleLive in United StatesNationality
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Work experience

  • Customer Experience Manager

    victoria's secret & co.
    2024.03-Current(a year)
    7 years 4 months (1 year 1 month) - Leads shipment processing, floorset execution, product launches, marketing, and visual merchandising standards to boost business operations and back-of- house efficiency, resulting in the store generating $7-$9M annually. - Directly hires, oversees, and manages 3+ Customer Experience Leads and 20+ associates. - Utilizes and reviews weekly business reports and insights to make adjustments, enhancing profitability and guiding key business decisions. - Functions as Head Coach role through coaching, zoning, team selling, building loyalty, and personal testimony to drive sales.
  • Customer Experience Lead

    Victoria’s Secret & Co
    2023.01-2024.03(a year)
    (1 year 3 months) - Leads self and team through talent, culture, onboarding, payroll, and workforce management - Acts as Head Coach by coaching, zoning, and personally selling to drive business results and inspire customer loyalty - Supports product launches with knowledge around floorset mapping and execution with a strength around back of house standards and shipment processing
  • Brand Operations Supervisor

    Victoria’s Secret & Co
    2022.06-2023.01(8 months)
    - Supports with daily shipment rollover and keeps back-of-house organized and to standard. - Executes floorsets during new product launches and inspires customers and associates through product knowledge. - Coaches associates to drive sales through personally selling and building loyalty through opening store credit cards.
  • Beauty Supervisor

    Victoria’s Secret & Co
    2021.12-2022.06(7 months)
    - Manages beauty penetration of the business, resulting in $1M-2M annually. - Educates and trains associates on beauty items to drive personal testimony and drive sales. - Inspires customers through personal testimony and product education to increase sales and returning customers.
  • Supervisor

    Victoria’s Secret & Co
    2021.10-2021.12(3 months)
  • Teacher's Assistant

    Victoria’s Secret & Co
    2016.05-2018.08(2 years)
    (2 years 4 months) - Created 3-5 lesson plans and activities a week to incorporate during the day that related to weekly themes, adjusting difficulty levels for children of different age groups. - Led a classroom of 12 children ages 2-6 years old to develop basic communication and motor skills through various activities, while also focusing on individual needs of each child. - Developed positive relationships with parents by giving daily reports about children’s progress and growth.
  • Sales and Support Generalist

    Little Tulip Early Learning Center
    2017.12-2018.05(6 months)

Educational experience

  • University at Albany, SUNY

    Studies
    2014.01-2018.01(4 years)
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