Due to the slowdown in global travel during the onset on the COVID-19 pandemic (temporarily lessening my role in the Global Experience Office) and the heightened need in other offices, I was redeployed to support Registrar Services for one year.

• Overall responsibility for supporting the implementation of international accelerator programs for international students at universities across the United States, by establishing a framework for operations, programs and services; lead on developing new program student services and the overall student experience.• In partnership with university, established all student service elements for new programs for international students on university campuses, including pricing, calendar, housing, dining, health services, student activities, and orientation.• Managed student pre-arrival planning and orientation development for new programs.• Developed framework for student services staff member onboarding and training; assisted with hiring and training new team members.• Liaised with key university members and Shorelight Education colleagues to establish partnership. • Prepared and led training sessions to answer all key questions surrounding the operations of the programs and market launches.• Created resources across all student services campus teams to facilitate the student experience, including: orientation session content; orientation planning timeline; pre-launch task collection.• Lead on improving organization and process flow for Implementation team, allowing for improved documentation and efficient knowledge transfer.• Drafted new policy in coordination with Operations and Legal teams, including: student housing recommendations; emergency response policy; and all student services operational policies. • Managed technology set-up for new partnerships utilizing Salesforce.

• Partnered with Undergraduate Admissions to recruit, advise, and orient several hundred admitted freshman students attending academic programs in Europe, Australia, and North & Central America• Managed logistics and pre-departure preparation for freshman study abroad programs in Thessaloniki, Greece, and London, England through strong relationship-building and intercultural communication• Lead on program marketing and communications, including website content updates, general website management, drafting and designing print marketing materials, and crafting mass email communications• Provided timely and effective customer service to students and parents via phone and email; supervised front-line customer service administrative staff assistants• Directed social media outreach on Twitter, Facebook, and Instagram to student and parent audiences• Served as Hiring Manager for Site Director recruitment and on interview committee for all other site positions, organizing logistics, interviews and onboarding for 40+ seasonal staff members• Managed financial tracking and budget reporting process from site-based staff members• Assisted in the design and implementation of an academic/advising seminar for first-year students• Served as primary support coordinator for site-based staff in Greece (2013) and England (2014)• Lead organization of three, two-day Pre-departure Orientations (1500+ attendees) including budget tracking, housing placements, meals, speakers and scheduling, staff and volunteer management of 50+ individuals, space reservations, and registration packets• Analyzed student and parent feedback surveys concerning academic and student life in every N.U.in program location; developed reports on data findings for campus partners • Developed training schedule and presentation content for 30 student-staff members• Served in a weekly emergency phone rotation while students are abroad

• Assisted in the management of all social, academic, service learning, budgetary, and discipline responsibilities as a professional staff member on a fall semester freshman study abroad site• Served as programming point and event coordinator for several large scale excursions around the UK and supervised programming/events done by student staff on site in London• Liaised with staff, faculty, and outside vendors in the UK to ensure a positive academic and social experience for 76 first-year Northeastern University students • Supervised three student staff members on-site for their Northeastern University co-op• Taught a one-credit service learning and cross-cultural communications course • Advised students on pastoral matters, transition difficulties, mediation, and academic concerns• Coordinated and created pre-departure orientation presentations and materials for parents and students

• Managed the application process for GW study center programs in England and Paris• Provided advice and assistance to undergraduates applying to study abroad programs • Coordinated predeparture orientations, alumni involvement, transfer credit, and evaluation and assessment for international programs• Created online resources on the study abroad programs for student, university, and parent audiences, utilizing Terradottas Studio Abroad.

• Lead on programming, marketing in print and online, and logistics for a weekly event (“Wacky Wednesday”) in collaboration with student organizations, university departments, and faculty• Coordinated university-wide initiatives for 2500 first-year students with creative programming and cross-team collaboration• Served on task force for Student Staff Recruitment, organizing marketing, logistics, and interviews for 400 applicants for 80 spots• Advised 11 student organizations on recruitment, event planning, budgeting, and coordination

• Managed $13,000 budget through receipt organization, financial budgeting, and expense report creation for Education Abroad office use• Facilitated discussion and reflective conversations on course content, advising thirteen undergraduate and graduate students• Assisted Faculty Director with logistical coordination and risk management plans/procedures • Evaluated student academic achievement and program success, utilizing Blackboard

• Contributed to digital communications by developing and posting content to the US Country Partners’ online portal and Twitter feed with news updates, analysis papers, research reports, and presentations• Developed and updated content on British Council USA’s Education webpages/Education UK webpages for external student audiences• Supported Country Partner information requests; updated Country Partner institutional profiles• Organized print communications for the New Partnership Fund and internal team documents for the NAFSA Conference• Supported research and development of Powerpoint presentations for the Leadership Foundation, Country Partner meetings, and federal aid update• Constructed research analyses and produced reports on pertinent higher education news for Council staff, embassy officials, and UK government stakeholders

• Researched and analyzed internal international activity with data collected from interviews with various stakeholders at GW • Assisted in development and writing of report for Board of Trustees and University President for Strategic Plan on Internationalization

• Served on Service Excellence Celebration Committee, leading in the creation and event organization of 17 professional development sessions for a three-day conference serving 650 University faculty and staff • Coordinated the creation of an Innovation Facilitator Community to promote creativity in higher education

• Worked with a team of four to plan a festival with twenty three embassies, fifteen international performance groups, and over fifty volunteers; served as embassy liaison• Designed educational materials for and facilitated classroom presentations on cultures around the world• Constructed technology-based programs to connect students in the United States with students abroad, utilizing Edublogs, Wordpress, and videoconferencing

• Coordinated exchange programs for teachers, students, and prominent international visitors• First-line contact for universities, state governments, and education organizations for program outreach• Developed creative outreach methods for program alumni, including weekly blog posts and a newsletter reaching 900 alumni