Kiran
Live in United StatesNationality
Share
Summary
85% Candidate has extensive Community Management and leadership experience at WeWork, spearheading multi-unit locations in the San Francisco Bay Area. Their background includes data-driven process optimization, cross-functional collaboration, and event management.
1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement)
Led and managed teams to enhance community engagement and member satisfaction, utilized data analysis to boost revenue and minimize costs, and developed strategies for user behavior improvement at WeWork.
2, Familiarity with the US market (social media, user habits, cultural background)
Based in the San Francisco Bay Area and has worked in multiple roles focusing on engaging communities, indicating robust familiarity with the US market and its user behaviors.
3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.)
No explicit experience with specific social media platforms like Facebook, Instagram, TikTok, or others, although experience in community event hosting suggests some related capabilities.
4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation)
Hosted events and drove engagements but did not explicitly indicate responsibilities in content creation or UGC involvement.
5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization)
Planned and hosted 200+ events to promote WeWork communities, demonstrating substantial experience in this area.
6, Data analysis capabilities (user behavior analysis, optimization of community strategies)
Utilized data analysis to boost revenue, minimize operational costs, and improve the member experience.
7, Must be located in San Francisco Bay Area
Candidate is explicitly located in the San Francisco Bay Area.
Work experience
Community Manager
WeWork2022.07-Current(3 years)• Lead and manage a diverse team to enhance community engagement and member satisfaction, while playing a pivotal role in overseeing multi•unit locations in San Ramon and Sacramento. Ensuring seamless operations and delivering exceptional member experiences. • Utilize data analysis to formulate and execute strategies aimed at boosting revenue, minimizing operational costs, and enhancing member experience, all in alignment with NPS objectives. • Develop scalable processes and solutions to comprehensively facilitate the member journey from onboarding and utilization to support, data analysis, and trend evaluation. • Engage in cross•functional collaboration with partners from Finance, Leasing, HR, Talent Acquisition, Public Affairs, Technology, Security, Operations, and Property Management. Skillfully coordinate on•site operations in a constantly evolving environment to achieve and sustain daily KPIs. • Contribute insights to establish monthly, quarterly, and annual budgets, while conducting thorough reviews of monthly building budgets and outcomes for the purpose of optimization. • Examine data related to cluster ancillary revenue, take the lead in implementing strategies to elevate ancillary revenue within the cluster, and collaborate with central teams on projects aimed at boosting additional revenue streams, including private events, partnerships, and other services. Show lessCommunity Lead
WeWork2020.05-2022.07(2 years)• Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience. • Conduct pre•move•in meetings with all new accounts to ensure a successful move•in prior to their onboarding orientation. • Partner with Sales and Leasing Teams to conduct building tours for prospective members. • Actively strengthen cross•functional relations with property management teams and external vendors. • Host weekly social events to build community and drive overall member satisfaction. • Conduct quality control walkthroughs of the building to strategize and create action plans to improve the performance of on•site partners. Show lessCommunity Lead, Hospitality
WeWork2019.10-2020.04(7 months)• Manage operations of multi•floor buildings with 1,000+ occupants • Planned and hosted 200+ events to promote WeWork community and connect members with one another • Educate members on current WeWork policies and procedures and encourage use of the member network app • Build relationships with members to better understand their needs and identify member engagement opportunities • Assist with day•to•day operations, growth, and promotion to provide the highest level of member experience • Selected/volunteered to support operations of 6 San Francisco Bay Area WeWork locations on ad hoc basis • Lead quarterly member•based focus groups to gather feedback on WeWork’s evolving digital and physical products for local leadership teams to review. • Host bi•weekly California hospitality team meetings to highlight and strategize hospitality focused initiatives in our respective locations. Show lessCommunity Associate
WeWork2018.11-2019.10(a year)• Exemplify WeWork's values and mission: "Create a world where people work to make a life, not just a living." • Create a welcoming and collaborative community amongst members through events and networking opportunities • Assist with building operations, growth, and promotion to provide the highest level of member experienceCampus Manager
University Tees2016.04-2018.05(2 years)• Managed full life cycle process from creation, pricing, negotiation, sale, and delivery of campus apparel for over 75+ designs • Established trusted relationships with student clubs and organizations to grow and secure sales • Handled multiple projects simultaneously and tracked all deadlines for a timely completionAdmissions Representative
Student Tele-Counseling Admissions Representative at University of the Pacific2014.08-2015.04(9 months)• Communicated effectively with prospective students by providing guidance on academic and social opportunities • Developed skillful knowledge relating to admissions enrollment process, educational programs, campus life • Facilitated campus tours during special events and shared key details to increase prospective students interest
Educational experience
University of the Pacific
Bachelor’s Degree, Business Administration, Arts and Entertainment Management, Marketing, Sophomore2014.01-2018.01(4 years)John Cabot University
Business Administration2017.01-2017.01
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
Membership will unlock the resume
Also view
