Work experience

• SALES & MARKETING MANAGER

  PT. Indosring, Tbk.

  2024.01-Current

  (2 years)

  • Successfully closed the deal with 6 new corporate clients from countries Australia, Thailand & Cambodia. • Leads the growth of the aftermarket sales for both the international and domestic market (estimated at 100M USD or 50,000 tons in 2025) while closely collaborating with the Production Planning team and other supporting departments. • Expanded the company’s potential customers database by 900% • Currently a part of the company’s ERP development team. • Empowered 12 members of my team to be independent problem
• INTERNATIONAL BUSINESS DEVELOPMENT LEAD

  PT. Indosring, Tbk.

  2021.12-2023.12

  (2 years)

  • Successfully closed the deal with 2 new corporate clients in countries Australia and the Philippines during my first year of service with Indospring. • Single-handedly handled all new inquiries from outside Indonesia from January 2022 to December 2023. • Have accomplished market research for countries Philippines, Vietnam, Australia and for regions South-East Asia, Europe and the Middle East relevant to Indospring’s growth opportunities. • Trained and empowered new members of the team. • Launched English training sessions for my colleagues
• Shop Operations District Manager

  General Mills Singapore Pte. Ltd.

  2012.08-2021.04

  (9 years)

  • Handled a total of 13 Haagen-Dazs outlets in Singapore and mobilized all new shop openings in the country. • Spearheaded and coordinated marketing campaigns and re-engagement of lost customers in coordination with the Marketing department • Achieved 2% organic sales growth in fiscal year 2019, after years of organic decline by ensuring proper allocation of resources. • Succeeded with 1% delivered margin in fiscal year 2019, after years of negative profits through thorough and vigilant P&L management. • Responsible for handling customer complaints and improving mystery shopper audit ratings. Maintained 10% reduction on customer complaints year-on-year. • Reduced physical count variances to less than 5% through 100% timely and careful inventory management. • 100% compliance on food safety standards and upheld shop cleanliness and upkeep, maintaining the average score of all external quality audits to at least 95%. • Managed all full-time shop employees with annual appraisals, regular performance reviews, individual development plan discussions, as well as training, disciplinary measures, and payroll processing.
• F&B Shop Manager

  General Mills Philippines

  2007.09-2012.08

  (5 years)

  • As a shop manager of all company-owned Häagen-Dazs shops for 5 years in the Philippines, the following were achieved: 1. Constantly hit targets with gold standard in the following aspects: a. Sales b. Quality and Sanitation audits c. Mystery Shopper audits d. Delivered margin 2. Good inventory management which resulted to very minimal wastage and effective stock rotation 3. Non-biased people management which resulted to efficient teamwork 4. Effective training to all shop employees (including supervisors, assistant managers, shop managers and even franchisee staff) which resulted to skillful workers in all Philippine-based Häagen-Dazs shops