As a Product Manager in JinkoSolar’s BESS Division, I oversee key strategic and technical initiatives for energy storage systems (ESS) and power conversion systems (PCS). My focus is on aligning product development with market needs, driving regulatory compliance, and ensuring successful product launches. Key Responsibilities: Global Collaboration: Work closely with HQ R&D and global product managers to align on product strategy, ensuring the implementation of technical improvements and innovation across the product portfolio. Certification & Compliance: Lead investigations into certification requirements and regulatory standards, ensuring our ESS and PCS products meet regional certifications and are compliant with all necessary regulations. Product Development: Manage the product development lifecycle in collaboration with engineering, design, and QA teams, ensuring timely delivery of high-quality features aligned with market and customer needs. Product Strategy: Shape and refine the product roadmap, focusing on market positioning, pricing, and go-to-market strategies that drive business growth and meet customer demands. Customer Engagement: Serve as the primary point of contact for customers, including solar installers and EPC contractors, gathering feedback and insights to inform product development and market strategy. Requirements Gathering: Collaborate with sales, customers, and internal teams to prioritize and translate product requirements into actionable specifications that address market needs. Product Launch: Support the launch of new ESS and PCS products by managing marketing efforts, sales training, and customer communications, while monitoring product performance post-launch. Technical Expertise: Act as a technical authority for ESS and PCS systems, troubleshooting complex issues, providing support to customers, and coordinating with the engineering team to resolve technical challenges. Commissioning Experience: With hands-on experience in the commissioning of solar and battery energy storage systems (BESS), I have supported and led various projects from initial setup to full system integration, ensuring compliance with industry standards and regulations. BESS Commissioning: Involved in commissioning BESS systems in the UK & EU, including system configuration, and testing. Tasks encompass setting up energy management systems (EMS), battery management systems (BMS), power conversion systems (PCS), and establishing communication protocols for seamless operation. Market Analysis: Stay informed on industry trends, regulatory changes, and competitor activities to identify opportunities for product differentiation and enhancements.

Assist with Technical and desktop evaluations which help to establish product capabilities and market positioning. Technical: Desktop and lab testing / Part codes / product set up / Tech details and manuals Producing Identify any additional components Segen would need to stock and supply to enable our customers to have a complete solution (inverters, batteries, meters, cables, mounting etc) Communicated product and designer updates to sales and marketing, consider the impact of changes to the wider Segen business units. Outline launch support plan / Training needs. sales briefs: customer intel / competitor pricing / forecast / oversight on margin calculation Managed changes to the Segen design tools (and related software): Package creation, designer tool, Kit builder. Lead and supported product specific features -alerting relevant stakeholders and other departments of of the impact. Generated and managed various products with the NPI process - Project Proposal through numerous stages to ensure correct step are taken towards adding a new product to portfolio. Talking to Procurement team regarding: Costs / lead times / MOQ’s / pallet qty’s. Solar System Commissioning: Supported the commissioning of solar solutions, including generating G98, G99, and G100 reports for grid compliance. Ensured the integration of inverters, batteries, and other system components to deliver complete solutions for clients. Worked closely with technical teams to resolve commissioning issues and optimize system performance Segen - Product & portfolio Manager. 2022-2023 As a Junior Product Manager worked closely with the Product Manager to run the ‘New Product Introduction’ as well as the ‘Product Lifecycle’ process. some main responsibilities are as below: Set up and maintain all products within the business. Ensure all technical details, descriptions and documents are always up to date on the portal – For both new and existing products (datasheets, PVSYST files, compatibility lists, warranty documents, user manuals) Identifying any new or discontinued products by checking the Daily page -Action alerts from the Segen Order Processing (SOP) portal and the “Admin” pages of the Segen website Administer products to ensure they are live on relevant portals. Follow up with Suppliers for outstanding documents, certificates, grid regulations all necessary documentation is in place and communicate this to customers and suppliers inclusive of internal stakeholders (Account Management, Order Processing, Warehouse Management etc) Managed the product introduction and create live and liaise with the procurement, marketing and Product Management team on the timing of the product launch. product setups are completed in line with product availability to avoid customer order delays, meet marketing plans, etc.

· Promptly respond to customer inquiries and requests. Take ownership for the resolution of customer service and support issues. Provide thorough and timely follow up to customers whose customer service and support issues cannot be resolved during the initial call. · Proactively communicate with customers when inventory constraints and/or quality issues impact timely fulfilment of orders. · Manage customer complaints in a positive, empathetic, and professional manner and ensure timely and effective resolution. Answering phone calls, Emails, assisting with enquiries from customers, advising on the best renewable solutions from initial design to installation of solar voltaic and battery systems. Helping to pull together prices, quotes, and estimates. · Utilizing software’s such as PV Sol, Van der Volk and GSE for on-roof, In-roof solar PV · installations to match end user’s needs. Dealing with domestic, commercial, and industrial size installation enquiries. Supporting installers with any technical queries when they’re installing the products. · Attend product training for any new products the company chooses to sell in order to best support customers.