•Managed a portfolio of 3+ large agency groups (200+ agencies), acting as the primary point of contact for onboarding, operational compliance, and account termination •Executed monetization campaigns by designing educational materials (posters, tipcards) that increased agency participation and revenue •Resolved complex agency disputes and escalated cases, serving as the liaison between regional managers and agency stakeholders •drove agency growth by conducting training on policy updates, monetization features, and best practices

•Investigated and resolved high-priority escalations regarding creator violations, account bans, and hacked accounts within strict SLAs •Managed end-to-end KYC and settlement workflows to ensure accurate and timely payouts for creators and agencies •Conducted L1 compliance reviews for new agency applications, verifying legal documentation, ownership structures, and media risk levels •adjudicated creator exit appeals by analyzing evidence against internal policies to determine final eligibility

•Provided Tier-1 technical support for Augmented Reality/Virtual Reality products, troubleshooting hardware and software issues via multi-channel communication •Managed account security, billing discrepancies, and logistics inquiries, maintaining high customer satisfaction (CSAT) scores •Achievement: Recognized as "Ace of the Month" (Q4 2023) for exceeding quality and productivity KPIs

•Monitored live streaming content and advertisements in real-time to enforce community guidelines and safety policies •Flagged and removed non-compliant content (hate speech, violence, harassment) to mitigate platform risk •Collaborated with policy teams to provide feedback on gray-area content, contributing to policy refinements and tool improvements •Key Achievement: Awarded 1st Place (Q2 2022) and 2nd Place (Q1 2021) for "Best Submitted Idea," implementing a workflow enhancement that optimized the moderation tool (TCS)

•Evaluated search engine results for relevance, accuracy, and quality based on predefined keywords and user intent •Analyzed user behavior trends to improve algorithm performance and search result ranking

•Produced high-accuracy Arabic/English transcriptions and assessed audio/video quality for a major social media client

•Managed technical operations and IT supplier relations; produced educational content and coordinated student support