Java Software Developer | Java Software Engineer | Developer Support Engineer | Technical Support Engineer. Technical Support Engineer with 3+ years of experience ensuring operational stability and efficiency for large-scale enterprise systems, including Apple’s global eCommerce platform. Skilled in incident management, data visualization, dashboard creation, and task automation. Proficient in full-stack Java development, Splunk, and ServiceNow. Committed to continuous improvement, cross-functional collaboration, and driving impactful outcomes.