Work experience

• Staff AR/MR Service Operation Engineer

  Meta

  2018.12-Current

  (7 years)

  Led service operations for AR/MR technologies, driving system reliability, performance optimization, and cross-functional collaboration to enhance user experience and support product innovation at scale. Defined and implemented testing and repair strategies during NPI for returned AR/MR products, including Quest. 3S, Quest 3, Quest Pro, Quest 2, Quest 1, Rift S, Oculus Go and Smart Glasses. Collaborated with product design, hardware testing, quality, and reliability teams to improve serviceability, reduce service costs, extend product lifespans, and minimize material waste. Established and qualified FATP factory manufacturing test stations, network infrastructure, databases, and MES servers, enabling efficient refurb testing and repair processes at Meta’s flagship service center. Led the development of in-house testing solutions for returned AR/MR devices, standardizing diagnostic,data wipe, and packout testing across global service sites in Canada, the UK, Prague, Japan, and Australia. Spearheaded cross-functional collaboration with Engineering, Supply Chain, Manufacturing, Quality, and Vendor teams to develop test flows, service BOMs, repair processes, line layouts, reliability testing, and final acceptance procedures, improving service efficiency. Directed weekly engineering meetings with contract manufacturing partners to sustain test operations, troubleshoot equipment and device failures, and enhance refurbishment efficiency at service centers. Optimized global repair and refurbishment test processes by traveling to domestic and international service centers and factories, refining workflows, and ensuring seamless execution during product development and high-volume manufacturing ramp. Developed and delivered hands-on training programs for service center engineers and operators,enhancing proficiency in testing procedures, disassembly, reassembly, and troubleshooting device failures using diagnostic error messages.
• Project Lead Engineer

  Rain Bird

  2016.08-2018.12

  (2 years)

  Led engineering projects from concept to completion, overseeing design, development, and implementation of irrigation systems while ensuring technical excellence, cross-functional collaboration, and on-time delivery. Led quality improvement and new product development initiatives for commercial and golf rotors, identifying and addressing root causes of product returns to enhance reliability. Developed comprehensive testing plans and FMEA, ensuring new designs met or exceeded product specifications and industry standards. Collaborated with internal and external cross-functional teams to drive project execution, ensuring on-time completion and alignment with business objectives. Conducted supplier audits and training sessions at Rain Bird manufacturing sites in Asia, the U.S., and Mexico, optimizing production processes, setting up equipment, and implementing process improvements. Spearheaded quality enhancement, cost reduction, and process optimization projects, delivering measurable improvements in manufacturing efficiency and product performance. Engineered innovative product solutions using SolidWorks, FEA, FMEA, prototyping, testing, and Minitab data analysis, improving design robustness and manufacturability.
• Application Development Engineer

  Emerson industrial automation-Branson ultrasonics

  2013.06-2016.08

  (3 years)

  Developed and optimized application solutions for plastic weldings, providing technical expertise, product development support, and customized solutions to meet client manufacturing needs. Designed and evaluated plastic welding applications, offering design modifications, material recommendations, tooling designs, and equipment suggestions to customers. Supported key accounts (including Apple, Amazon, Covidien, Google, and Microsoft) throughout the sales cycle, from product inception to final production ramp-up and launch. Provided technical support at domestic and international manufacturing sites, assisting customers in setting up equipment, running DOE to develop key process parameters, and troubleshooting manufacturing processes. Supported new product development by evaluating and testing Branson’s new generation welders and competitors’ models to compare performance advantages. Conducted training seminars for both technical and non-technical customers.

Educational experience

• Rensselaer Polytechnic Institute

  Master of Mechanical Engineering (M.M.Eng.)
• Rensselaer Polytechnic Institute

  Bachelor of Mechanical Engineering (B.M.Eng.)

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