Provide excellent service to international patients by meeting their needs, giving them accurate information about healthcare options, and keeping their information in the CRM system. Work with international healthcare professionals to help with treatment and support patients. I also handle international patient questions through email and phone, and manage appointments. Manage clinic supplies and order items to keep everything in stock.

Translate customer questions from German to English, look into their issues, and provide solutions in German by using company’s translation tools. Solve the client’s issues by following guidelines from SOP (Standard Operating Procedure). Come up with strategies to keep customers from canceling. Manage high volumes of inbound and outbound calls, chats, and emails efficiently.