Work experience

• Product Manager, MX

  oura

  2025.02-Current

  (a year)

  (1 year 1 month) Driving MX initiatives at Oura by enhancing supportability, streamlining diagnostics, and launching AI-powered automation to improve warranty experiences and reduce member friction.
• Product Manager I

  Axios

  2024.04-2024.08

  (5 months)

  2 years 5 months - Developed and managed comprehensive product roadmaps for Axios Pro and Marketplace initiatives, aligning features with customer needs, business objectives, and market trends. - Collaborated closely with Engineering, Design, Marketing, and Customer Success teams to deliver solutions that enhanced user engagement and improved subscription retention. - Spearheaded AI-powered automation projects that streamlined editorial workflows, reducing manual tasks and significantly increasing productivity and user satisfaction. - Leveraged customer feedback and data analysis to identify product gaps, validate ideas, and prioritize features aligned with strategic goals, driving continuous product improvement. - Utilized product management tools such as Jira and Confluence to track progress, manage backlogs, and ensure seamless execution of product initiatives. Key Achievements: - Enhanced the publishing workflow for the Data Visualizations team, reducing manual efforts, and boosting overall team efficiency. - Helped to drive $500K in annual revenue by optimizing the Axios Local Membership program through data-driven strategies that improved user engagement and retention.
• Associate Product Manager

  Axios

  2022.04-2024.04

  (2 years)

  (2 years 1 month) - Assisted in defining product vision and strategy, using customer insights and market research to inform roadmap development and prioritize high-impact features. - Managed the product backlog, facilitating agile ceremonies such as sprint planning and backlog grooming to ensure timely delivery of features that aligned with business goals. - Conducted user research and analyzed customer feedback to identify areas for improvement, translating insights into actionable, detailed product requirements and user stories. - Collaborated with cross-functional teams to execute product updates, track performance metrics, and iterate based on user feedback to enhance overall user experience.
• Junior Product Manager

  Revv Fundraising Platform

  2020.08-2022.04

  (2 years)

  (1 year 9 months) - Led product initiatives to enhance user engagement on Revv’s digital fundraising platform, including the development of a multi-candidate donation feature. - Gathered user feedback and collaborated on UX/UI design to refine features, ensuring alignment with user needs and business objectives. - Managed and prioritized the product backlog using agile methodologies, focusing on delivering features that maximized user satisfaction and engagement. - Presented product updates and gathered feedback from stakeholders, incorporating insights to drive continuous improvement.
• Customer Success Manager

  Cybrary

  2019.02-2020.06

  (a year)

  (1 year 5 months) •Work directly with our Enterprise customers, including administrators and c-level executives to ensure they're optimizing the value of our learning and development platform. •Manage full account lifecycle, including implementation, Quarterly Business Reviews, expansion and renewal opportunities. •Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements. •Assist in the creation of training material such as articles and video tutorials.
• Training Specialist/Instructor (Contractor)

  Justice Federal Credit Union

  2018.08-2019.02

  (7 months)

  •Designs curriculum and coordinates training activities for all subject areas with particular attention to best practices applicable to the financial services industry. •Facilitate new hire orientation, organize and distribute personnel policy manual, compliance procedures and other relevant materials for newly hired employees. •Administrator for electronic Learning Management System (LMS) which includes creating new users, assigning courses specific to an employee’s role and career development. •Regularly conducts organizational and departmental needs analysis and assessment, identifying areas requiring developmental training. •Design and/or select learning content, methods, resources and materials, working within budget approvals. •Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) •Responsible for disseminating internal communication related to revised policies and procedures, software updates and organizational and employee achievements. •Assist the Director of Human Resources with recruitment including resume and phone screening, and maintaining candidate tracking database.
• Client Success Consultant

  Cvent

  2017.03-2018.08

  (a year)

  (1 year 6 months) •Conduct bi-weekly public trainings over WebEx and Zoom. •Facilitate virtual and client facing training sessions to corporations and associations. •Demonstrated detailed training knowledge when assisting clients both on the phone and via email. •On-board new clients through training, implementing their accounts and understanding their needs. •Attend monthly stakeholder meetings and share consumer feedback for potential product enhancements. •Engage with customers through online communities to deliver industry best practices and relevant product updates. •Created and implemented a proposed training program for a new position within the Client Services Department. •Conduct Customer Success Reviews with clients to further platform adoption, identify organizational needs and submit product enhancement opportunities to technology team. •Collaborate with sales and marketing team to introduce new features and opportunities to clients •Lead and conduct personalized full day private onsite seminars to train clients fully on the event management software and expand overall knowledge of Cvent solution utilizing individualized agendas based on the organization’s needs. •Assist with onsite execution for client events to ensure registration success such as badge printing, attendee check-in, Session and Lead Capture scanning.
• Member Service Representative/Credit Card Specialist

  Northwest Federal Credit Union

  2011.12-2017.02

  (5 years)

  (5 years 3 months) •Deliver outstanding service that delivers on our Service Promises •Meet or exceed the service goals for the position •Knowledge of the Credit Union’s products and services •Complete BVS classes as assigned •Maintain department policy and procedure documentation accordingly •Achieve assigned sales goals by proactively identifying opportunities utilizing the fundamentals of the Member Advantage •Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners •Support branch in achieving its member retention, acquisition and growth goals

Educational experience

• George Mason University College of Public Health

  Global/Community Health Sciences, Minor in Health

  2013.01-2016.01

  (3 years)
• Northern Virginia Community College

  Licensed Practical/Vocational Nurse

  2013.01-2014.01

  (a year)
• Northern Virginia Community College

  General Studies

  2011.01-2013.01

  (2 years)

Certificates