Kenny's Resume

Kenny

Live in United States

Nationality

Summary

95% The candidate has 2+ years experience as Tier II Support at EverCharge, managing technical customer support via Zendesk and troubleshooting, aligning well with the customer support focus. They're located in Novato (within the SF Bay Area), graduated from UCSC in 2021 (meeting the recent graduate requirement), and have prior experience in a software development context through game development contributions. Met 4/4 criteria - aligns well with the role and is well-qualified. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate currently handles customer support tickets on Zendesk at EverCharge, addressing technical troubleshooting, which covers aspects of multichannel support. 2, Graduate within recent 3 years. The candidate graduated in January 2021, which falls within the recent 3 years requirement (current year 2025). 3, Located in San Francisco Bay Area, USA. The candidate resides in Novato, California, which is part of the San Francisco Bay Area. 4, Work for software development company. The candidate worked as a game developer for UCSC, a software development-related project, which can be inferred as experience in a software development setting.

Work experience

Tier II Support
EverCharge
2022.07-Current
(3 years)
• Managing tickets in Zendesk for customers and updating them regularly. • Providing excellent customer support, sometimes involving remote diagnosis & troubleshooting of any software or hardware problems. • Assisting on•site technicians with the installation of brand new chargers at various properties across the country, and helping to strategize and troubleshoot any issues that arise.
UC Santa Cruz CSE Department - Program Grader
University of California, Santa Cruz
2021.01-2021.12
(a year)
• Was an assignment grader for roughly a year for the course: Comparative Programming Languages (CSE112) for Wesley Mackey. • Programs were written in Scheme, Ocaml, Smalltalk, and Perl. • Grading was based upon the implementation and efficacy of the submitted code.
Hunting the Aurora - Game Developer, External Collaborator
University of California, Santa Cruz
2021.04-2021.09
(6 months)
• Try the game here: https://scrum•chums.itch.io/hta • Joined in the development team of a senior game project for a game titled, 'Hunting the Aurora'. • Worked diligently alongside a full•time class load to contribute to this project as regularly as possible. • Regularly attended meetings with the entire team, as well as smaller meetings with just the programmers.
IT Specialist (In-Person & Remote Support)
Northbay Computer Systems
2018.03-2018.07
(5 months)
• Provided in•shop and remote support to customers encountering technical difficulties with their Windows computers. • Repaired non•functioning computers and provided comprehensive details about the issue, as well as detailing everything I did to fix the system. • Built computers according to customer specifications / replaced malfunctioning hardware in computers.

Educational experience

University of California, Santa Cruz
Bachelor of Science - BS, Computer Science
2018.01-2021.01
(3 years)
College of Marin
-
2016.01-2018.01
(2 years)
Santa Rosa Junior College
-
2016.01-2018.01
(2 years)