Kelsey
San Jose, California, United StatesNationality United States
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Work experience
Customer Support Specialist
PitchBook2023.09-Current(2 years)Managing Partner
UW Rho Consulting2022.09-2023.06(10 months)• Oversaw operations of a student led consulting firm by acquiring 4 local clients and delivering business solutions• Organized and executed chapter wide professional development events for over 80 undergraduate studentsProject Manager
UW Rho Consulting2022.09-2022.12(4 months)• Led a group of consultants to develop a growth marketing strategy for a local specialty coffee business, by defining the project scope, conducting market research surrounding pop-ups, and analyzing the business’ competitive edgeProject Management Intern
VMware2022.06-2022.09(4 months)• Conducted user research by designing and collecting 90+ surveys to understand which personalization features would improve a user’s product experience, resulting in insights for VMware products to become more accessible• Collaborated with various stakeholders to document and reorganize accessibility guidelines using Confluence, which were distributed to engineering teams within the company to reference when developing cloud computing software• Wrote an article about my experience improving closed captions for an award-winning audio described video about VMware’s continuous efforts in creating an accessible workplace • Led weekly project team meetings and coordinated with internal team leads to identify blockers, review requirements, and ensure deliverables were on track for completionDirector of Outreach
Informatics Undergraduate Association (IUGA)2021.09-2022.06(10 months)• Organized and executed employment and professional development events for over 500 Information School studentsDirector of Social Media
Her Campus UW2021.09-2022.06(10 months)• Managed 4 cross-platform teams to create social media content for campus events and various brand partnershipsSocial Media Coordinator
Her Campus UW2020.02-2021.08(2 years)• Increased Facebook post reach by 71% and page views by 59% through consistently posting engaging content• Designed and posted graphics for Instagram account, leading to 800 impressions and 350 profile visitsProject Management Intern
interTrend Communications, Inc.2021.06-2021.08(3 months)• Managed cross-functional team of 7 interns and 2 client accounts including Funimation, an entertainment company, to develop 3 topline marketing tactics, resulting in better growth strategy for target audiences• Analyzed Attitudes and Usage (A&U) data reports and conducted qualitative research via influencer interviews to create detailed customer personas to help clients understand their markets and connect with new demographics • Identified and planned weekly deliverables and project status reports with clients to ensure transparency amongst different stakeholder groupsDigital Marketing Growth Analytics Intern
IDA2020.10-2021.05(8 months)• Spearheaded social media growth strategy for Twitter, by conducting market research, leveraging Twitter Analytics to gauge market insights, and performing competitive analysis which resulted in a 41% increase in follower count• Implemented visual content marketing by creating and posting infographics on Twitter, resulting in 7,600 profile visits and 22,500 impressions in the first two months• Designed 30 graphics and wrote 4 partnership articles to meet stakeholder goals for website relaunchMarketing And Public Relations Intern
The Borgen Project2020.05-2020.08(4 months)• Raised $1,000 for the organization by emailing and writing to potential donors and using social media to fundraise• Documented work with the non-profit by writing 12 blog entries, which boosted exposure for the organization• Created 12 graphics using Canva to build awareness and promoted through social media, resulting in 3,000 Twitter impressions
Educational experience
University of Washington
Informatics bachelor of science - bs
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