3 years 1 month (1 year 3 months) 1) Leading operations of CS team. Allocation of procedures' handling, and monitor daily operations. 2) Executing SOP, KPI, and action plan for current customer and new customer onboard to consistently enhance quality operations. 3) Responsible for fleet management and operations systems (TMS) implementation. 4) Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints. 5) Monitoring internal and external service level by providing improvement & case study report on a weekly basis.