Katrina

Live in United StatesNationality
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Summary

90% Passionate community product manager with a heavy focus on user engagement and digital community management, primarily in health tech and local community contexts. Strong background in psychology for understanding user behaviors. Currently leads the online community of 2.5 million users at MyHealthTeam. Operates within the San Francisco Bay Area. 1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement) The candidate manages an online community of over 2.5 million members at MyHealthTeam, ensuring safe and engaging environments, indicating strong community growth and operation experience. 2, Familiarity with the US market (social media, user habits, cultural background) The candidate is involved with community engagement and management roles within US-centric organizations like MyHealthTeam and Compassion in Oakland, suggesting familiarity with the US market. 3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.) The candidate's social media operation skills are not explicitly mentioned, though relevant engagement roles may imply some experience. 4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation) As a community product manager handling user engagement at MyHealthTeam and supporting 2.5 million users, it's inferred they handle content creation and management. 5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization) The candidate co-founded and operates a non-profit focused on Oakland community engagement, indicating online and offline event planning experience. 6, Data analysis capabilities (user behavior analysis, optimization of community strategies) Their role as community product manager involves enhancing user engagement and experience, suggesting capability in data analysis and strategy optimization. 7, Must be located in San Francisco Bay Area The candidate's current location is San Jose, California, part of the San Francisco Bay Area.

Work experience

  • Community Product Manager

    MyHealthTeam
    2021.10-Current(4 years)
  • Co-Founder

    Compassion in Oakland
    2021.02-Current(5 years)
    We aim to empower the AAPI community of Oakland with resources that promote safety, unity, and education/awareness. We aim to foster safety by providing chaperone services to targeted communities who feel unsafe. We strive to provide opportunities for cultural awareness, education and mentorship within the community.
  • Sr. Community Associate

    Poshmark
    2020.06-2021.10(a year)
  • Community Associate

    Poshmark
    2018.01-2020.06(2 years)
    •Engage with Poshmark users via email and ticketing service (Salesforce) •Respond to users in a timely, friendly, and professional manner while maintaining a high level of customer satisfaction •Demonstrate empathy while providing thoughtful and prompt resolutions for the Community •Research, troubleshoot, and recommend solutions for open orders and account issues •Gather feedback and suggestions from the Community •Strive to exceed volume and CSAT (customer satisfaction) goals

Educational experience

  • Notre Dame High School, San Jose

    High School Diploma
    Current
  • San Jose State University

    Bachelor of Arts (B.A.), Psychology
    Current
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