Work experience

• Department Supervisor

  The Home Depot Inc

  2022.06-Current

  (3 years)

  Managed and handles customer call and complaints and provide necessary action to resolve problem. Beat plan in Paint by 12.8% HTD, beat plan in Millworks by 4.1% HTD. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Specialty Sales Associate/ Customer Service

  The Home Depot Inc

  2020.09-2022.06

  (2 years)

  De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Resolved order issues efficiently and enhanced customer satisfaction ratings. Increased and improved sales more than 100% based on target plan. Branded products through effective salesmanship and maintained long-term relationships with clients Contacted customers and prospects to generate new business to achieve company growth goals. Used consultative sales approach to understand and meet customer needs.
• Farm Operator

  "Russell Farm LLC

  2017.03-2018.11

  (2 years)

  Supervised work of 12 nursery and greenhouse team members caring for thousands of plants at once. Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather Assisted in development of sustainable agricultural practices and policies to reduce waste. Placed supply orders, restocked supplies and merchandised products for purchase by customers
• Manufacturing Technician

  Takamura Egg

  2016.07-2017.07

  (a year)

  Performed preventative maintenance and inspections on production machinery. Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures. Troubleshot problems with equipment, devices and products. Supported production quality standards by regularly testing and verifying production processes.

Educational experience

• Central Luzon State University - Science City Of Munoz, Nueva Ecija Philippines

  Business Administration Major in Economics

  2014.04-2014.04

Certificates