(4 years 6 months) • Provided on-site technical support including troubleshooting, installation, setup, maintenance, and repair of designated equipment. • Performed preventive maintenance and implemented field modifications to ensure optimal equipment performance and reliability. • Managed spare parts ordering and repair cycles to minimize equipment downtime and meet service level expectations. • Maintained accurate and timely service documentation, including customer service logs and internal records. • Communicated proactively with customers to ensure effective issue resolution, follow-up, and customer satisfaction. • Ensured proper maintenance, calibration, and safe handling of tools and test equipment. • Complied with Health and Human Services (HHS), Environmental Health and Safety (EHS), and all applicable regulatory requirements. • Utilized established escalation processes to resolve complex service delivery issues efficiently. • Collaborated with local and global teams to deliver consistent service support across assigned accounts and support headquarters when required

(2 years 1 month) • Transfer FA BKM/Tool capability CE! Matched tool performance. Enable new capabilities/tool technique/BKM brought into FA Lab setup in a very aggressive timeline. • Work closely with finance, logistic, CS, EHS personnel and vendor to prioritize the process of tool proliferation/redeployment • Resolve POR tool challenges/NPI. Improvement proposal to WG/UG by having a synchronized team between TD & VF for early tool proliferation involvement is being considered. • Responsible for autonomous & preventive maintenance/repair & troubleshooting, tool & consumable purchasing, supplier registration, content expert/BKM development & trainer/certifier. • Direct support QRE for factory xRB, post stress screening & FA data collection. Utilize FA analytical tools for data collection. • Initiated existing system for (analytical tool, station support) and tracking for exceed TPT, root cause reasons & repeated issue. To identify the opportunity & continuously driving for improvement • Improve safety and ergonomic. HVI compliance. Lab movement to new area/ relocation completed ahead of schedule with POR analytical tool. • Chemical lab ownership including Chemical registration in I-Chem to ensure all the chemicals in the lab are fully compliance to the safety rules and regulations, develop SOP, Purchasing, Scrap standard processes which covered Mass Scrap, e-waster scrap, chemical and schedules waster for chemical debris process which compliance to Site EHS requirement for execution, internal/external audit, conduct training to new employee. • To strategize sustaining LEAN execution and 6S practices. ESD champion continue focus on compliance and sustaining business process.

2 years 4 months • Collaboration with Failure Analysis Engineer in sample preparation and analysis with report preparation. • Provide training for new user regarding the function of tools and guide user for hands-on training. • Perform first level troubleshooting and maintenance on equipment’s if tools not able to up contact vendor immediately and get vendor advice/or guide to reduce tool down time. • Encounter hidden function of existing tools. Explore and research tools function from website and user manual. Which able to carry out FA to solve it easier. • Inventory management for consumable and machine spare parts. • Facility and mover preparation before tools arrive • Developing new recipe for the process and tools.