🥇 Katharina Ludewig's Resume

🥇 Katharina Ludewig

Senior Team Lead, Technical Support Engineer@Outbrain

Nationality

Summary

Senior Technical Support Leader | Customer Success Advocate | Expert in Managing Complex Integrations & Global Teams. Customer-focused Technical Leader with 8+ years of experience in technical account management, enterprise support, and cross-functional consulting for leading digital publishers and media organizations. Demonstrated ability to build and lead high-performing international teams, optimize technical operations, and drive customer adoption of complex cloud and IT solutions. Adept at troubleshooting, designing integrated technical solutions, and managing stakeholders from developers to C-level executives. Fluent in German and English. Known for a collaborative, people-centric approach, a passion for solving challenges, and a strong track record of delivering results in fast-paced, global environments. Experienced in leading cross-organizational initiatives and motivating diverse teams to achieve shared goals.

Work experience

Senior Team Lead, Technical Support Engineer
Outbrain
2023.03-Current
(3 years)
Team Lead Technical Support Engineer
Outbrain
2020.02-2023.03
(3 years)
Implementation Engineer
Outbrain
2019.01-2020.01
(a year)
Account Manager
Outbrain
2017.07-2019.01
(2 years)
Junior Manager Online Marketing
redcoon GmbH
2016.05-2017.06
(a year)
Trainee, eCommerce & Online Marketing
redcoon GmbH
2015.04-2016.04
(a year)
Marketing - Teilzeit
e.sigma Technology GmbH
2015.01-2015.03
(3 months)
Kundenmanagement - Werkstudentin
N3 Engine Overhaul Services GmbH & Co KG
2014.04-2014.12
(9 months)
Marketing im TV-Weltvertrieb
Telepool GmbH
2011.05-2011.07
(3 months)

Educational experience

Technische Universität Ilmenau
Master of Science (M.Sc.), Medienwirtschaft
2012.01-2015.01
(3 years)
Technische Universität Ilmenau
Bachelor of Science (B.Sc.), Wirtschaftswissenschaften
2008.01-2014.01
(6 years)
Universitat Politècnica de València (UPV)
Auslandssemester, Ingeniería Industrial + Ingeniería Avanzada de Producción, Logística y de Cadena de Suministro
2013.01-2013.01
Gymnasium Dinkelsbühl, Bayern
Abitur
2000.01-2008.01
(8 years)