• Manages social community for Dell UK at X, Instagram and Facebook • Provide relevant customer support to Dell UK community• Identify potential trends for Dell X, Instagram and Facebook

• Help online shoppers in Australia, New Zealand, Singapore and Malaysia by clarifying their questions about Dells products - Q&A feature on Dell.com and retail.• Respond to Reviews on Dell.com and retail (3 stars and below) to offer solutions based on issues.• Analyse data from questions, ratings and reviews, share information and insights internally to improve communication on Dell.com and retail and maintain customer loyalty.• Escalate product trending issues and service feedback on Dell.com and retail to the product marketing team and offer updated solutions to the customers.• Provide training and guidance to new onboarding members on review responses and QA.• Identify misaligned information on Dell.com to ensure better customer purchase experience.• Handle internal reports and dashboard execution for ratings and reviews and QA trends on Dell.com• Develop internal product documents and information hub for members, providing better resources to support the team in answering QA and reviews• Liaise with cross functional resources for reviews and questions where team is unable to find relevant answers

- Create and edit copywriting that meets client/company needs and deadlines- Prepare visuals for advertisements on the companys social media channel: Facebook- Learning about the target audience for copy- Conducting research to formulate ideas or support writing- Manage Facebook ads for every weeks promo boosting

•Supported classroom activities, including tutoring, grading homework and reviewing exams•Organized and guided activities for students, including Writing, Listening, Speaking and Reading•Retained interest and maximized receptive learning by educating students utilizing hands-on instructional techniques•Supported teacher instruction by discussing concepts and creating custom practice questions

Working as a cultural mentor with the Student Development International (SDI) of the University of New South Wales (UNSW) -provide assistance and support to the new intake students in UNSW-working in international students welcome centre: assist international students on accessing academic learning platform, answering questions raised by new intake students, providing assistance to students who had difficulties in getting know how the university academic system works etc.-working in the front desk support (SDI): provide assistance to reception in filtering stream of students, help out students on university related questions and enquiries about accessing building facilities.

•Participated in paid research related to business studies, game theory strategies, decision making etc•Provide valid response and feedback in participated research studies