Clinical Engagement Participated in the “Primary Care Engagement Programme” to improve GP participation in clinical research; conducted field visits across northwest and northeast London, engaging with physicians, nurses, and site managers to identify their barriers and practical needs in trial involvement. Customer Insight Analyzed data from over 500 UK clinical trials and summarized regional disparities; proposed improvements to feasibility assessment criteria to enable fairer site selection and increase inclusion of smaller institutions by 25%.

(1 year 7 months) Strategic Account Management B2B negotiations with Jaguar Range Rover and Mercedes-Benz; facilitated over 10 cross-functional meetings per month, securing preliminary approvals for 3 co- developed products (estimated value: £4.2M). Technical Coordination Resolving 52 issues on the cross-team project list; maintained continuous communication between UK and Chinese teams to ensure alignment on product specs and delivery timelines. Trade Show Participated in 3 international exhibitions, attracting over 400 attendees; designed multilingual promotional materials and trained colleagues on English product pitches, ultimately converting 40 high-quality leads into partnership discussions.

On-Site Clinical Support Regularly visited 20+ client hospitals and laboratories, including physicians and clinical users, to deliver training and technical support for high-end antibody screening devices. Resolved 35+ technical issues per month with a 95% customer satisfaction rate. Doctor-Facing Demo & Education Supported national-level medical exhibitions and conducted live product demonstrations to physicians and technical buyers; identified unmet needs and provided tailored solutions to support product adoption. Process Optimization Identified repetitive bottlenecks in client delivery processes and independently built an RPA automation workflow, reducing document preparation time from 4 hours to 20 minutes.