Julia

Live in GermanyNationality
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Summary

89% Strong customer service background with relevant experience in support roles. 1, based in North Rhine-Westphalia, Germany. Candidate is located in the Cologne Bonn Region, which is in North Rhine-Westphalia, Germany. 2, Graduation after 2021. Candidate's degree does not specify graduation date, but they have work experience starting from Nov 2021, suggesting they graduated around that time or later. 3, Title includes customer service or after sales service or service operation. Candidate has titles such as Customer Support Representative and Support Manager, which include customer service roles. 4, Could speak German Candidate has experience in the DACH region, which implies proficiency in German, but it is not explicitly stated.

Work experience

  • Customer Support Representative

    Tomorrow
    2021.11-Current(4 years)
  • Support Manager

    SayWay GmbH
    2019.06-2021.11(2 years)
    • Processing of service & support requests (DACH & International), focus on supervision and support of international customers • Optimizing the onboarding and training for new support staff • Onboarding, mentoring and training of new support staff • Maintenance of the knowledge base and manuals
  • Customer Consultant - Working Student

    Deutsche Telekom
    2017.09-2019.01(a year)
    • Customer consulting and handling of technical inbound inquiries

Educational experience

  • Heinrich-Heine-Universität Düsseldorf

    Anglistik und Amerikanistik
    Current
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