Julia
Live in GermanyNationality
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Summary
89% Strong customer service background with relevant experience in support roles.
1, based in North Rhine-Westphalia, Germany.
Candidate is located in the Cologne Bonn Region, which is in North Rhine-Westphalia, Germany.
2, Graduation after 2021.
Candidate's degree does not specify graduation date, but they have work experience starting from Nov 2021, suggesting they graduated around that time or later.
3, Title includes customer service or after sales service or service operation.
Candidate has titles such as Customer Support Representative and Support Manager, which include customer service roles.
4, Could speak German
Candidate has experience in the DACH region, which implies proficiency in German, but it is not explicitly stated.
Work experience
Customer Support Representative
Tomorrow2021.11-Current(4 years)Support Manager
SayWay GmbH2019.06-2021.11(2 years)• Processing of service & support requests (DACH & International), focus on supervision and support of international customers • Optimizing the onboarding and training for new support staff • Onboarding, mentoring and training of new support staff • Maintenance of the knowledge base and manualsCustomer Consultant - Working Student
Deutsche Telekom2017.09-2019.01(a year)• Customer consulting and handling of technical inbound inquiries
Educational experience
Heinrich-Heine-Universität Düsseldorf
Anglistik und AmerikanistikCurrent
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