Work experience

• US Robotics Field Technician

  Shenzhen Pudu Technologies

  2021.01-Current

  (5 years)

  Deployment of technologies across Windows and Linux-based OSs. Remote and in-person support calls. Installations of Pudu Robotics products such as BellaBot and HolaBot at client locations. Client database management through proprietary Pudu Technologies database GUI.
• Chief IT manager

  Shenzhen Pudu Technologies

  2014.01-2021.01

  (7 years)

  maintenance of company network. Use of support ticket programs such as ZenDesk. Use of remote desktop programs like Google Remote Desktop, TeamViewer, and Parsec to efficiently service support tickets. Installation of new computers and hardware repairs.

Educational experience

• Florida International University

  Political Science and International relations

  2014.01-2018.01

  (4 years)

Languages