Juan Diego Rodriguez
A Coruña, GaliciaNationality Spain
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Work experience
Senior Technical Support Engineer
Hypatos2023.10-Current(2 years)Customer Care Specialist
Hypatos2022.06-2023.10(a year)Technical Support Team Lead
Kushki2022.01-2022.04(4 months)Senior Technical Support Engineer
Kushki2021.04-2022.01(10 months)Provide level 2 postproduction support to Enterprise clients in the fintech Payment Gateway environmentEnsure the correct integration with the client’s payments system with the gateway payment platform through Kuhski’s systemAccompaniment the clients in the integration test for production and testing environmentsSenior Systems Support Analyst
Scotiabank2020.08-2021.04(9 months)Configuration, provisioning, and delivery of the required servers both Windows and LinuxMaintenance of the existing servers in a private cloud environmentTroubleshooting of malfunctioning servers in different levels, networking, and softwareEnterprise Solutions Engineer
Infobip2019.03-2020.08(2 years)Provide a quick solution to problems in a professional manner in varying situations related to the mGate platform and the main messaging platform which works with SMPP and HTTP protocols.Configuration, and installation of mGate platform, developing scripts to handle client’s messages using SQL Server, FTP, SOAP or REST services.Creation of scheduled tasks based on groovy language to handle maintenance and recurrent task on mGate platform.Integration Engineer
Ericsson2018.05-2019.02(10 months)Configuration, Creation, and provisioning of new notifications in the Database of the server. Management of the notification Gateway node using SMPP and WS protocols.Creation and integration with new destinations from the notification Gateway node.Development of scripts in Bash and SQL Server according to the requirement.Trainee Integration Engineer
Ericsson2017.07-2018.04(10 months)Technical Leader
Telefónica Colombia2016.10-2017.02(5 months)Technical leader. Manage projects within the company in order to optimize and improve business flow processes.Document projects according to internal regulation.Determine integral tests and uses cases of the project.Support the joint tests of the project to give agility to the production implementation.Graduate Teaching Assistant
Universidad de los Andes2016.01-2016.10(10 months)Design, prepare and execute laboratory classes of Digital Communications, telematic networks and circuits, for students of undergraduate degrees in electronic, electrical and mechanical engineering.Design guides of understanding of the laboratory session.Engineer
Dayling Colombia S.A.S.2015.01-2016.01(a year)Design of an embedded circuit with Linux- based OS.Security analysis and implementation of data networks locally and externally.Implementation and configuration of DNS, DHCP and NIS servers.C++ Programming or daemons for testing the servers using Crontab, including generation of reports.Configuration and compilation of the Linux Kernel for embedded systems.Presales Engineer Intern
Unify2014.07-2015.01(7 months)Design tailored solutions in unified communications, based on the needs of the client.Generate economic offers for the final customer.
Educational experience
Universidad Santo Tomás
Telecommunications Engineering telecommunications engineer
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