Work experience

• International Medical Coordinator

  Bangkok

  2024.04-Current

  (a year)

  Asian Assistance Thailand As an International Medical Coordinator, I am responsible for providing efficient responses to client requests and also perform a range of other duties, including: *Having a thorough understanding of the nature of work as an Emergency Medical Assistance Service and acting on medical files promptly. *Medical case management with continuous monitoring of inpatient files for review and assessment for further and timely management. Formulating and collaborating on medical advice and direction for the management of complex medical files, including medical transport. Preparing medical data and obtaining additional medical information and compiling all necessary and relevant details for internal and client coverage review. *Assisting case handling of other non-medical team members by reviewing medical information and offering relevant medical opinion and advice in the continuity of their case(s). Participating in the creation and development of standardized training for the case handling team (non-medical team) to be more familiar with medical terminologies and the nature of diseases. *Coordinating with medical service providers to make the appropriate referral of the patient for outpatient and inpatient care as medically required, arranging medical transport in collaboration with the qualified Repatriation Team, and obtaining the medical information/documents for proper case management and assessment. Answering medical inquiries via email and phone in a professional and courteous manner. *Liaising with international clients, customers, and service providers to ensure that all services provided meet the standard guidelines and protocols set forth by the organization. Auditing medical bills and assessing medical records to ensure medical charges are medically relevant and reasonable. Applying medical knowledge and expertise to have a clear understanding of coverage approvals from various clients and authorizing "Guarantee of Letter". *Maintaining medical files in the organization's CRM system: documents from patient visits, lists and details of services provided, records of the patient's health progress; inputs, updates, and changes information as needed; and maintains medical case summary logs. Global Support - QA Manager Sathorn, Bangkok, Thailand 01-Nov-2018 to 31-Dec-2023 Ipsos Limited End-to-end Project Management, People Management, Data Quality Management, Project Quotation and Pricing, Resource Management, Digital Project Management, Project Budget Forecasting, Improvement and Development Workshops, FMCG, Change and Development Management, Business Process Improvement. *Communicate with internal teams, departments, external vendors, and relevant stakeholders regarding any planning, strategies, execution, reporting and presentations of data and other necessary documents needed. Collaborate with other teams and transform stakeholder/client needs into profitable opportunities and products. *Collaborate and support other significant teams in conducting demos, gathering and organizing relevant client requirement, designing and formulating appropriate solutions and strategies, creating an acceptable and well-detailed proposals, monitoring and managing resources, as well as forecasting any unforeseen challenges that might lead to additional acquisition of resources - ensuring that everything stays within budget. Liaise between different participating teams and stakeholders, and ensure all needs and requirements are met. *Monitor and maintain smooth day-to-day operations, coordinate with other teams to ensure all client preferences are met and deliverables or actionable insight are provided and presented on a regular basis. Plan, create and execute a project life cycle/timeline/roadmap, ensure all high-value data are delivered and ensure visibility of positive ROI for clients. Establish and ensure all relevant milestones are attained, ensuring schedule, deadlines, and budget are adhered to. Provide regular relevant reports to superiors and stakeholders as needed, and present relevant updates regarding the status of supply and resource acquisition and utility, discuss analyzed data finding and insights, project/business status/update as well as risk management and mitigation. Communicate with team members and respondents to analyze operational feasibility of client business requirements. Review and formulate realistic deliverables with the team before communicating to clients to ensure timely and quality completion. *Prepare and present management, statistic, and project reporting including Project lifecycle, timeline, and resources, Operations Process Flow, Project Budget and Costing. Proactively participate in questionnaire design, table specifications, and end-to-end project management. Participate and oversee all relevant steps of project management - from quotation and costing, budget and resource management, data collection and analysis, to reports and presentations. Firmly hold teams responsible and accountable to requirements, deadlines, delivery, and completion. Properly navigate and liaise with the relevant teams to provide solutions and answers for any request from the client. Quality Assurance Specialist Asoke, Bangkok, Thailand 01-Jul-2015 to 30-Oct-2018 Market Pulse International *Check all data received from local external respondents from AU/NZ/SEA, and ensure that guidelines are followed based on client instructions/standards. *Review and polish questionnaire feedback and organize data into qualitative and quantitative results. Transform interpreted results into actionable insights.
• International Nurse

  Bangkok

  2012.09-2015.02

  (2 years)

  (Bumrunrad International Hospital) Kronus Staffing Agency Provided one-on-one care to an individual patient, in a hospital and home setting. *Regularly assessment ofpatient's health condition, including vital signs, symptoms, and overall well-being. Maintain accurate and detailed records of the patient's condition, treatments, and progress. *Administering medications as prescribed by the physician, ensuring accurate dosage and timing - oral, intravenously, or as IV push. Perform basic medical procedures like injections, blood draws, and catheterization, as needed. *Assist with activities of daily living such as bathing, dressing, and grooming. Also assist patient with mobilization and ambulation. Educate patient and family members about health conditions, medications, and self-care techniques. *Communicate effectively with the patient, family members, and other healthcare providers. *Assist with meal planning and preparation, ensuring the patient's dietary needs are met. English Teacher LadPrao, Bangkok, Thailand 01-Dec-2012 to 30-Jun-2015 Bright English *English Examination Practice and Test-Taking Strategies - TOEIC, IELTS, TOEFL. *Create and follow daily lesson plans. Use audio and visual aids to create more engaging lessons and have a proactive setting for individual or group lessons. Collaborate with other teachers to create and plan activities that could be used by individual, group, class, or school-wide activity.
• Account Manager

  Contact Center Benguet

  2010.01-2012.01

  (2 years)

  Monitor and ensure all team agents are productive, efficient, and meets all KPIs. *Organize, document, and properly keep track of all leads - incoming and outgoing. Takeover escalated concerns, reassess, reanalyze, and re-evaluate the problem, and provide an amicable solution, ending in a mutually agreeable condition for all parties. *Assess individual performance of agents, and their overall KPIs, ensure all key points are met and schedule sessions with learning and development team regularly to ensure the teams are receiving updated knowledge and skills.
• Nursing RLE

  Philippines

  2008.01-2011.01

  (3 years)

  University of the Cordilleras Nursing Bachelor *Assist and guide other members of the team as needed. *Documentation: Charting - Review previous notes from the patient chart, clarify details as needed with other members of the healthcare team involved in the patient's care. Continue with nursing care as advised in the patient chart from both the previous nurse care provider, regular physician, or any immediate attending physician as a signatory to the patient's chart. Regularly update the notes on the patient chart as needed and ensure final documentation is detailed (DAR, SOAPIE, MDS) for endorsement to the next nurse provider. *Case Study: Choose and anonymize a specific patient, along with the historical health details of the patient, to be presented and discussed among colleagues and peers for any rare and/or innovative conditions, reactions, solutions, complications, treatment methods, surgeries, and/or medications, etc., to improve the overall processes and standards of care. *Liaise and collaborate with different departments in the hospital, ensuring smooth flow of medical and scientific insights. Coordinate and facilitate efficient communication and integration between different hospital departments. Create and maintain harmonious relationships with other healthcare professionals. *Keep updated on current and up-to-date scientific documents and clinical data to provide relevant insights to other teams. Serve as a scientific resource to provide specific knowledge to other healthcare professionals regarding specific products, therapies, clinical applications, and implications. Obtain and redirect valuable feedback and insights from healthcare professionals for improvement and development. ***Hospital Ward Exposure: Emergency/Urgency Room, Operating Room, Recovery/Post-Op Room, Maternity Ward and Nursery, Oncology Ward, Pediatric and Geriatric Ward, Psychiatric Care, Dialysis Center, General Medical Ward. EDUCATION PROFESSIONAL LICENSE
• Bachelor of Science in Nursing

  PH Professional Regulatory Commission

  2004.01-2010.01

  (6 years)

  Philippine Registered Nurse