Technical Support. Technical support professional, with a customer-first mindset, experienced in providing desktop support; network support; VOIP telephony support; and quality assurance testing. Skilled at solving complex technical or system issues with little supervision. Able to multi-task with numerous interruptions while maintaining enthusiasm for helping others. Additional experience includes digital rights (DRM) enforcement, video editing, large format printing, laser manufacturing and automotive engine modification and repair. Specialties: - VPN configuration, deployment, and troubleshooting - Laptop Imaging (Altiris & Ghost Imaging and Deployment Tools) - PC Performance Tuning (Virus and Malware removal) - Network Server Room Setup, rack and stack, MDF/IDF - Router Configuration (Brocade, Cisco/Meraki, Ruckus) - Firewalls (CradlePoint, Cisco/Meraki, Netgear, Fortinet) - TCP/IP Network Protocols for Service providers (BGP, OSPF, MPLS) - DNS, DHCP, IP Subnet, VLAN - Wifi / bluetooth / connectivity testing - VoIP Protocols: SIP, RTP and LAN/VoIP Phone Configuration and Support (Snom, Fanvil, Polycom) - AV System Support (Conferencing monitors, projectors, speaker systems) - Video Editing Support (Final Cut Pro, Power Director) - Cloud Storage Service Management (Box; Google Drive, SecuDrive) - IT hardware procurement and inventory experience