6 years 9 months (4 years 1 month) Strategic business development role within the Apple direct channel operating as both sales engineer and customer success manager to sell complex business solutions and ensure ongoing customer loyalty. • Actively managing 50+ mid-market accounts (50+ employees) in the Downtown Los Angeles region, leading a team of 5, training new B2B employees for Apple’s flagship store: Apple Tower Theatre. • 6-month sales process from discovery, development, proposal, and close. • Establish and maintain relationships with key stakeholders, external and internal partners, and develop accounts from small- or medium-sized businesses to mid-market. • Monthly team revenue at ~$1M for CY22 with individual contribution at 70% QoQ. • Grew QoQ sales by 20% in CY22, YoY sales by 12%. • Led team projects: Apple Business Essentials launch, Apple Silicon transition, New Store Opening (Business Department), WFH transition.

Research and data analysis role within Apple Corporate providing data visualizations, macroeconomic and market trends, and new BP projects to executive leadership within the US Consumer, Carrier, and Enterprise teams. • Analyzed syndicated data from key internal and external market research partners. • Converted data sets to presentable information via Keynote to make the information more readable for executive audiences. • Presented market trends, initiation reports, and strategic insights to executive leadership. • Wrote the weekly analysis of US Macroeconomics and distributed it to ~100 stakeholders within my department • Developed and published Tableau dashboards on US geographic and demographic analysis for multiple teams to reference as well as for executive summary.

(2 years 9 months) Business development role within the Apple retail channel operating as both sales engineer and customer success manager to sell complex business solutions and ensure ongoing customer loyalty. • Managed 175+ relationship accounts in SMB segmentation for B2B customers at Sherman Oaks. • Monthly team revenue @ $1.5M by departure in early CY21, individual contribution @ 35%. • Consistently handled customer service issues for business department to retain customer loyalty. • Managed supply chain complexities during COVID-19 due to closures in China and limitations from border closures.

Sales manager at Best Buy Mobile satellite store. Responsible for a small team of technical sales associates focused on mobile device and telecomm service solutions.

Microsoft Vendor serving as SME for Windows product and service goals in Best Buy’s store-in-a-store model.