Relevant Skills: Zendesk (Admin permissions), Google Play + Apple App Store consoles. ▪ Field customer queries through Zendesk, ensuring all customer tickets are answered within 24 hours. I typically see 20+ tickets a day ranging in complexity about the performance of Originator’s 9 diferent educational applications. ▪ I have Admin level permissions and abilities within the macro section of Zendesk to edit and create the pre-generated responses we send to customers. ▪ Respond to app reviews, issue promo codes and help manage orders/subscriptions on the Apple App Store and Google Play store.

Relevant Skills: Salesforce Lightning, JIRA, Hootsuit, Yodlee, inbound social media management. ▪ As the top performer on my team, I consistently resolved ≥4 customer cases per hour. These are mainly related to the technical performance of their bank feeds within Xero’s cloud-based accounting software. ▪ Promoted to a smaller more advanced team where I maintained multiple spreadsheets ensuring meticulous handling of the most classified customer data. ▪ Joined our inbound social media team where I maintained the inboxes of LinkedIn, Instagram, Twitter, and Facebook to respond to queries and direct people to the relevant team. ▪ Utilized email, screen-sharing, direct messaging and phone calls to assist customers.