Work experience

• Pre Sales Managel

  Office Depot Mexico - Mexico CDMX

  2020.01-2023.01

  (3 years)

  I promoted and generated the creation of a CMDB that would allow us to have an inventory of all the hardware and software elements of the IT environment in ODM. Tool that helped senior management make investment decisions with savings of 9% of the budget. I promoted and achieved the creation of a tracking tool with Insight in Jira for the ODR (Office DepotRequirements) that are requests for changes or extensions in the functions of the different software tools of the Office Depot Oracle platform, which allowed reduce development times by 30% Developed the training program for IT Products for all ODM stores in Mexico and implemented it in 2022.
• TSA Technical Solution Architect and PreSales Manager

  HPInc (Computing and Printing

  2017.01-2018.01

  (a year)

  Software Solutions Sales Support (Demo's and PoC) Development of channels and support to partners Led the technical demo and testing (Bandwidth usage and TCP/IP communication) that allowed to continue in the bidding process of PJEM, managing to win the project by 671 MFPs that represented an income of 8.7M pesos. I was training all the new channels recruited in Samsung solutions software to open new business opportunities with our products and solutions to reach 15 Million Pesos target for Q1
• Presales Manager Software Solutions

  SAMSUNG ELECTRONICS MEXICO SA de CV

  2011.01-2017.01

  (6 years)

  Support to Sales and training in Software Solutions. Management of technical and sales trainings. Support to Sales and Resellers. Demo's and PoC (Printers and Digital Signage). Created the development strategy of 95 resellers about Sales (Printers & DS) and Technical (Software Solutionsand Android Apps) with a projected impact to reduce the gap in compliance with the 7% quota. Advised sales team to win 25 projects with Demos and PoC(Printers & DS, Software Solutions and Web BasedApps) I promoted and achieved the first channel certification project about Printers, Digital Signage, Hospitality Displays, Thin clients (Pc and Servers virtulization),e-boards, the result was we close 9 new projects that represented 6M pesos income, contributing 8% to the annual quota, through the corporate management of the impacts of this model managing to implement it with 27 resellers with an average evaluation of the assistants of 95%. I Prompted Mexico for the first time to host the regional training for LATAM Visual Display and Hospitality Display in 2014 with an evaluation of 96% of attendees in the organization and content of the event, and invited 4 important customers to a business session with the experts from Korea and Brazil.
• B2B Customer Service Manager

  Samsung

  2011.01-2012.01

  (a year)

  Management of Help Desk and Call center for solution of B2B Service tickets oI increased the result of the KPI LTR=7 to 91%, above of the 90% requested by Korea. Reduced the RRR result to 1.7% below 2% as requested by Korea I Redesigned the SLAs and OLAs and trained the engineers and telephone agents of the 5 biggest CAS to solve problems of Digital Displays, Web Services, Android Apps, and Solution Software.