Work experience

• macOS Tier 1+

  Apple

  2023.07-2024.09

  (a year)

  2 years 9 months (1 year 3 months) -Dedicated to enhancing the customer experience through thousands of Apple Support interactions resulting in exceeding customer satisfaction performance goals over my entire Apple tenure -Made action meaningful when given the opportunity to create a self-help guide regarding consumer privacy, created in Pages and delivered to 500 college Advisors -Engage as a peer mentor and subject matter expert in Slack channels providing support on processes and procedures to 560 Advisors -Leverage strong attention to detail to curate and update accurate iOS and macOS support documentation in over 600 cases with a 97% Quality Standards performance score for logging
• iOS Tier 1 Technical Support Advisor

  La Jolla Beach & Tennis Club, Inc.

  2022.01-2023.07

  (2 years)

  (1 year 7 months)
• Sales Representative

  Molson Coors Beverage Company

  2021.10-2021.12

  (3 months)

  -Developed sales pitch presentations by focusing and simplifying means and delivered them to 15 key business stakeholders daily -Reviewed and composed a list of 100 client records, ensuring proper products were ordered with accountability and strong organizational skills -Completed daily walk-throughs of 15 store displays and provided target recommendations, identified gaps for opportunities to increase sales by 26% -Consistently managed and generated weekly reports and production metrics using Numbers and provided insightful data-driven insights to senior leaders
• Ice Cream Scooper

  haagen-dazs shops

  2020.12-2021.02

  (3 months)

  -Expertly scooped and served ice cream, ensuring accurate portion sizes and attractive presentation -Maintained cleanliness and organization of the ice cream display case and the store serving area -Assisted with managing inventory levels, including tracking product expiration dates and restocking merchandise
• Regular/ Cashier

  Which Wich Superior Sandwiches

  2019.05-2019.08

  (4 months)

  -Created custom and visually appealing sandwiches ordered by customers -Accommodated dietary restrictions and preferences that included vegetarian, vegan, and gluten-free options -Proficiently performed temperature checks on 4 distinct types of refrigerators and freezers that adhere to FDA’s safety guidelines -Committed to cash handling procedures, including verifying cash amounts and counting the register

Educational experience

• San Diego State University

  Marketing/Marketing Management, General

  2021.08-2024.05

  (3 years)
• University City High School

  N/A

  2017.01-2021.01

  (4 years)

Certificates