Jonathon's Resume

Jonathon

Live in United States

Nationality

Summary

78% Candidate has strong social media and community experience, particularly from their role as Social Media Manager at Zombie Makeout Club. However, lacks direct Community Growth & Operation Experience and US market familiarity. Met 4/7 criteria, lacking community-specific roles currently needed. 1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement) The candidate has social media management experience, but no clear evidence of direct community growth and operation experience focused on user acquisition, retention, or activity enhancement. 2, Familiarity with the US market (social media, user habits, cultural background) Although the candidate is located in the US, there is no direct evidence of active engagement with the US market in terms of cultural insights or market-specific experience. 3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.) Managed social media accounts and drove engagement on platforms such as TikTok, Instagram, Twitter, and Facebook at Zombie Makeout Club. Successfully grew Instagram to 100,000+ followers. 4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation) Created engaging story ideas and managed social media content, fostering engagement across diverse platforms, as Social Media Manager. 5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization) Managed and organized convention events to drive audience engagement as Social Media Manager. 6, Data analysis capabilities (user behavior analysis, optimization of community strategies) Conducted data analysis to optimize social media campaigns, enhancing growth and engagement in previous roles. 7, Must be located in San Francisco Bay Area The candidate is located in Oakland, California, which is in the San Francisco Bay Area.

Work experience

Business Operations Lead
University of California, Berkeley
2022.04-Current
(3 years)
Direct and oversee business operations, ensuring smooth and efficient functioning of day•to•day activities. Manage 1 employee and provide guidance, training, and performance feedback to optimize productivity. Implemented process improvements and streamlined workflows to enhance operational efficiency and reduce costs. Conducted data analysis to identify operational bottlenecks, inefficiencies, and areas for improvement, utilizing tools such as ENVI inventory management, Microsoft Office Suite and Salesforce. Developed and implemented key performance indicators (KPIs) to monitor operational performance and track progress towards business goals. Collaborated with 15 cross•functional departments including, administration, finance, and IT, to align business strategies, drive process improvements, and ensure effective implementation of initiatives. Negotiated vendor contracts for favorable terms and resolved issues to ensure high•quality service delivery and cost•effective solutions. Developed, implemented, and documented standardized operating procedures to enhance consistency and quality in operations. Conduct regular audits and quality control assessments to ensure adherence to operational standards and compliance with regulatory requirements. Prepared and presented reports and presentations to senior management, providing insights, recommendations, and progress updates on operational initiatives. Implemented technology solutions, such as ENVI, to automate processes, improve data accuracy, and enhance overall operational effectiveness. Show less
Social Media Manager
Zombie Makeout Club
2017.07-Current
(8 years)
Develop media relations action plans, goals and objectives, media targets, story angles, and outreach approaches in collaboration with senior media relations experts. Create and managed social media accounts to increase followers and drive engagement across platforms such as TikTok, Instagram, Twitter, and Facebook, successfully growing Instagram to 100,000+ followers, and effectively expanding brand reach and engagement. Generate targeted media lists and leveraged a diverse mix of influencers, including advocates, bloggers/vloggers, and other relatable voices, to impact clients, their brands, and marketing goals. Create engaging story ideas and draft media materials such as written content, pitches, and pitching reports. Conduct outreach and managed relationships with reporters, influencers, and media contacts to secure media coverage and enhance brand visibility. Analyze social media reporting to understand growth, engagement, and sales conversions, leveraging insights to optimize campaigns and increase sales. Manage and organized convention events and displays to drive audience engagement and generate sales of $3,000+ per event. Develop and managed timelines and weekly action plans to ensure timely completion of all client programs. Anticipate and proactively offered solutions to senior team leadership for executional issues specific to assigned programs. Support creative ideation on a consistent basis, contributing to innovative campaign strategies. Maintain a keen interest in current industry trends, staying updated on clients' sectors, competitor coverage, and influencers' activities. Show less
Warehouse Supervisor
Reyes Coca-Cola Bottling
2021.09-2022.04
(8 months)
Coordinates the receipt, and safety of the products through the warehouse. Leading a team of over 20 people to meet the demands of the facility, customer schedules, and maximize operational efficiency, prioritizing warehouse safety and following DOT regulations, OSHA, and fleet operations. Maintains and oversees inventory of 500+ products utilizing SAP. Ensures that 40+ daily orders arrive, are dispatched on time to the appropriate destinations and in the expected quantities. Adjusting inventory levels and managing product loss, reconciling daily, monthly, and annual inventory ensuring accurate reporting. Analyze quality and productivity of staff utilizing ProTrack to ensure standards are achieved. Generating inventory reports on Excel and PowerPoint and various other software to perform the necessary clerical work to maintain, develop, train, discipline, hire and on•board team members. Show less
Account Manager
AT&T
2021.04-2021.09
(6 months)
Maintain an accurate and organized personal inventory of $10,000 and collaborate with senior management to organize and participate in cycle counts, bi•annual inventories and reconciliation. Develop 30+ new accounts every month within territory, while ensuring delivery of a white•glove customer experience from sale to fulfillment. Managing customer funnels with SalesForce to maintain and grow existing accounts, and generating new sales revenue through warm leads, cold calling, and prospecting. Leverage industry knowledge and cutting edge technology daily with 5+ prospective consumers and businesses. Understanding their needs and troubleshooting issues to deliver value•added personalized solutions and closing opportunities. Strategize with the sales team to drive employee engagement by developing an internal system to stay up to date on market conditions, product innovations, and competitors' products, prices, and sales. Show less
Solutions Manager
Verizon
2018.01-2021.03
(3 years)
Developed and maintained project plans, tracking progress, identifying risks, and implementing mitigation strategies to ensure on•time and within•budget project completion. Conducted data analysis to evaluate sales trends, customer behavior, and operational efficiency, providing insights and recommendations to optimize retail operations. Utilized data analytics tools to create visual dashboards and reports, enabling stakeholders to make data•driven decisions and monitor key performance indicators increasing sales by 7% MOM. Collaborated with vendors and internal stakeholders to identify and evaluate new technologies and systems, ensuring alignment with business objectives and enhancing customer experience. Managed vendor relationships, including contract negotiations, performance monitoring, and issue resolution. Operated retail•focused systems, such as SAP inventory management, point•of•sale and Salesforce, ensuring seamless integration and functionality. Conducted training sessions and provided ongoing support to retail staff to ensure effective adoption and utilization of technology solutions. Analyzed customer feedback and led a team of 15+ high•producing sales representatives to exceed quota by 20%+ MOM, maintaining a 90%+ Net promoter score based on guest experience. Show less
Solutions Specialist
Verizon
2015.01-2017.12
(3 years)
Lead team to meet and exceed assigned quotas, maintain and grow existing customer base, and manage churn. Develop, train, motivate, and coach sales team to produce desired high performance results. Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends. Show less
Sony Product Specialist
MarketStar
2013.04-2013.09
(6 months)
Engaged customers and provided excellent customer service in order to meet or exceed assigned sales plans and target metric objectives within the assigned location. Ensured Sony brand recognition and awareness through presentation as on•site brand representative. Maintained In•Depth technological knowledge of Sony Computers and Person Audio Equipment.
Assistant Manager
GameStop
2011.03-2013.02
(2 years)
Demonstrated strong leadership skills by effectively managing a team of store associates to deliver exceptional customer service and achieve sales targets. Provided guidance, support, and mentorship to store associates, fostering a positive work environment and promoting teamwork. Actively engaged with customers, offering product knowledge and recommendations to drive sales and enhance the overall customer experience. Assisted in managing day•to•day store operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising. Ensured compliance with company policies and procedures to maintain operational efficiency and uphold brand standards. Collaborated with other GameStop stores and departments to share best practices, implement company•wide initiatives, and contribute to the organization's overall success. Actively participated in store promotions and marketing initiatives, ensuring proper signage and displays and effectively communicating promotions to the team and customers. Facilitated training programs for new hires and ongoing training for existing team members, enhancing their product knowledge, sales techniques, and customer service skills. Conducted performance evaluations and provided constructive feedback and coaching to employees, fostering their professional development. Implemented loss prevention measures to mitigate risks, monitored and addressed theft, and maintained store security protocols. Analyzed sales data, identified trends, and implemented strategies to maximize sales and achieve store targets. Prepared reports on sales performance, inventory levels, and other key metrics to assess store performance and inform decision•making. Show less