Work experience

• Field IT Tech

  Diversified Restaurant Group

  2024.06-Current

  (2 years)

  Provided technical support for 78+ locations via remote access, phone and on-site service Troubleshooted and resolved issues involving hardware, tablets, networking, and business-critical applications. Maintained and supported POS systems, payment terminals, audio systems, DVRs, security cameras, microphones and digital menu boards. Assist in the deployment and rollout of new technology across multiple store locations. Coordinate with third-party vendors for equipment repair, minimizing operational downtime. Manage helpdesk tickets end-to-end using ServiceChannel, ensuring timely resolution and documentation. Developed and maintain technical documentation and support procedures for store leadership and internal teams Continuously learn and adapt to emerging technologies and systems in a fast-paced environment.
• men's sales lead

  kohl's

  2023.01-2024.05

  (a year)

  Led daily operations including Customer service, POS transactions, merchandising, and team support. Designed and executed sales-driving visual displays, increasing customer engagement. Delivered personal customer experiences to build loyalty and increase repeat business. Analyzed department performance and implemented remerchandising strategies to improve sales.
• Sales Lead

  home and kid's

  2022.01-2023.01

  (a year)

  Trained and onboarded new associates in store operations, merchandising, and customer engagement. Led truck processing and floor setup, ensuring timely product availability.
• Sales Associate

  Kohl’s

  2021.11-2022.01

  (3 months)

  Supported store operations through merchandising, stocking, and customer service. Fulfilled omni-channel orders, ensuring accuracy and timely delivery.

Educational experience

• San Francisco State University

  Computer Science

Certificates